Assistant Director for On-Campus Experience - Shenandoah University

Shenandoah University’s Office of Admissions is accepting applications for an Assistant Director for On-Campus Experience. This is a full-time benefited position located on our main campus in Winchester, Virginia.

The On-Campus Experience (OCE) team recruits prospective students of all types (First-Year,Transfer, and Graduate) to the University using exceptional campus-based (virtual and in-person) experiences. These include, but are not limited to, daily admissions visits (including Saturdays), open houses, auditions, specialized academic programs (including graduate events), virtual events, and any other opportunities where prospective students have the opportunity to interact with the Shenandoah University community. The Assistant Director oversees the work of the OCE team, including grad assistant(s), student employees and volunteers, to ensure that all of these opportunities are executed at the highest level possible.

General Description and Responsibilities:
Employing exceptional interpersonal skills, management, and leadership, the ShenandoahUniversity Assistant Director for On-Campus Experience is responsible for overseeing andmanaging the On-Campus Experience team in coordination with the AVP for Admissions andRecruitment. In addition, the Assistant Director has responsibility for the direct oversight of anexceptional prospective student visit process, from registration through execution and follow up.

In the role of Welcome Center supervisor, the Assistant Director will:

As Manager of the On-Campus Experience Team:

• Motivate and inspire members of the OCE team Manager of Admissions Events and Coordinator of Admissions Events to ensure that all admissions events are effective in exciting prospective students, their families, and influencers about Shenandoah and assisting them in determining if Shenandoah is the right choice for them
• Providing supportive, thorough, and effective supervision of the team members including student staff
• Assistant Director works with the OCE team to create the comprehensive vision for Shenandoah Experiences. This role is the vision holder and ensures that the feel and expression of visits is a point of differentiation for Shenandoah visitors
• Working with the AVP for Admissions and Recruitment to implement and continually improve upon a robust series of exceptional experiences for which prospective students can participate.
• Host small and large groups for customized campus visits.
• Along with the OCE team graduate assistant, oversee Welcome Center supervision of student employees to ensure that a high level of professional service and hospitality is provided in all correspondence to prospective freshmen and their families, in person, via
  telephone, and computer.

As Hornet Ambassador Supervisor the Assistant Director will:

• Maintain a high-quality admissions student ambassador program. This includes, but is not limited to, selecting, developing, training, scheduling, supervising and evaluating student volunteers who will positively represent the Shenandoah University Office of Admissions in their recruitment activities.
• Develop and monitor the consistency in delivering certain key facts, experiences, and information that are standard on each tour. Track and maintain data on tour guide performance, and develop methods to measure and ensure quality.
• Provide Ambassadors’ support for campus visit program and Admissions events, including Open Houses, Daily visits, Weekend visits, and other opportunities to showcase Shenandoah University.
• Develop and maintain strong relationships with campus partners in order to gather and disseminate up-to-date and accurate information for ambassador use on campus tours.

Additional Duties as Member of the Admissions Senior Management Team:

• Serve as the knowledge specialist as needed in responding to requests for information by phone, email, hard copy mail, text, chat or walk-in, in addition to inquiries from faculty and non-admissions staff. Ensure timely, cordial delivery of accurate responses to information queries from prospective students and their families when the complexity of the requests requires the Welcome Center staff to forward the call to a counselor and the Counselor-on- Duty is not available. When the counselor who manages the territory is in the office, these calls will always be referred to that designated counselor.
• Serve as Counselor-on-Duty in a reserve role as needed, consistent with the function of in- house service specialist. This includes providing daily campus visit presentations and participating in the rotation for weekend visits. This employee’s breadth and scope of knowledge provides departmental expertise in responding to unanticipated requests for services from prospective families, such as, but not limited to unscheduled tours, specialized appointments, and requests to see spaces not included on the regular daily tour.
• Stay up to date with relevant trends and emerging knowledge respective to the college admission and search process, specifically the visit experience and prospective student expectations.
• Function as a fully participating member of the Admissions, R+M Division, and Shenandoah University community, serving on projects, committees, and special events as assigned by the supervisor.

Qualifications/Requirements:

• A bachelor’s degree from a regionally accredited college, Masters preferred.
• Minimum of three years of higher education experience, with direct service to students. Previous work experience in a customer service environment is preferred.
• Strong interpersonal and customer service skills including professionalism, engagement, enthusiasm, initiative, a positive attitude and a commitment to achieving the university’s new student enrollment goals.
• Excellent writing and public speaking skills.
• Efficient organizational skills; ability to structure, manage, and assess the effectiveness of projects across a wide range of software platforms including Slate, Google Suite, Microsoft Office and various online and cloud based tools.
• Demonstrated ability to work with a team, but also to employ self-direction and accountability
  in the management of assigned responsibilities.
• Valid driver’s license with good driving record and ability to pass a driving background check. adhering to university policies and procedures regarding travel.
• Must be able to lift 50 lbs. into and out of a vehicle.
• Routine ability and willingness to work evenings, weekends, and occasional overnight travel.

How to Apply:

The complete application will include a cover letter, resume, and contact information for three professional references. The review of applications will begin immediately and continue until a qualified candidate is selected.

Shenandoah University is committed to enriching its educational experience and culture through the diversity of its faculty, administration, and staff. All candidates are strongly encouraged to include a statement in their cover letters addressing ways in which they may be able to contribute to that commitment.

**Note: A pre-employment background check will be required and a satisfactory driving record may be required as a condition of hire.

Shenandoah University values the unique and diverse perspectives of individuals and communities locally and globally and seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical, or mental disability, genetic information, veteran’s status, or on any other basis protected under applicable law.

Required Experience