Assistant Director, Financial Aid - East Falls, Full Time - Thomas Jefferson University & Jefferson Health

About Jefferson  

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Minimum Education and Experience Requirements:

Education:

• Bachelor’s degree required

AND

Experience:

• Minimum of 3 years previous financial aid experience at the post-secondary level required.
• Experience in an administrative office setting required.
• Customer service experience required.
• Experience with Student Information Systems a plus, Banner experience preferred.

Additional Information

• Applicant should be familiar with MS Office suite

Competencies (Knowledge, Skills, and Abilities Required):

• Critical thinking
• Excellent verbal and written communication skills
• Problem-solving skills
• Attention to detail
• Ability to collaborate in a team environment
• Highly organized
• Ability to work independently in a fast-paced environment

Job Summary

The Assistant Director is responsible for financial aid processing and advising for prospective and current students. Reporting to the Sr. Associate Director of Financial Aid Counseling, the Assistant Director assists with management of PHEAA programs and ensures that students and families understand financial options while maintaining compliance with federal, state, institutional and NCAA regulations.
 

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. 
• Financial Aid Counseling: ensure that all prospective and current students in assigned population(s) understand application procedures and eligibility requirements; work with students to ensure that they exhaust all options for funding their education; provide clear communication on all aspects of the aid process including at new student recruitment events.
• Financial Aid Packaging/Processing: ensure that each aid applicant receives a financial aid package that is timely, accurate, and clear; ensure that each aid applicant receives expected disbursements.
• Financial Aid Record Maintenance: ensure that each student’s aid record is updated to reflect the most current information/status.
• Regulatory Compliance: ensure work is compliant with all state, federal, NCAA, and institutional regulations as directed by supervisor. Review regular reports to ensure compliance in all areas.
• Key Collaborations: collaborate extensively with Financial Aid, academic and administrative colleagues to assist new and continuing students.
• PHEAA Program Administration: assist with coordination of PHEAA programs including State Grant, Ready to Succeed, and special programs.
• Financial Aid Team Responsibilities: as a member of the Financial Aid team, contribute to efforts related to planning, policy & procedure development, and quality assurance & effectiveness.
• Events: as a member of Jefferson Enrollment Management division, provide financial aid support during Admissions events in-person and online, financial aid events as needed
• Other duties as assigned.