Assistant Director-Field Operations (Auto Insurance) - First Chicago Insurance Company (FCIC)

We are seeking an Assistant Director for our Field Operations team!

The Assistant Director-Field Operations will assist in the supervision of Field Operations staff to include Desk Reviewers, Field Staff Appraisers, Administrative staff and independent appraisal companies. Develop and monitor standards of performance for staff and independent appraisal companies. Select DRP facilities where appraisal volume dictates and review their work product. Be the mediator between customers and the DRP facility when a complaint arises on the repairs to a vehicle.

DUTIES & RESPONSIBILITIES:

• Oversee and manage Field Appraisers, Re-inspector, Desk Reviewer and Independent Appraisal companies in order to monitor estimate and workmanship quality and adherence to company guidelines.
• Develop and maintain appropriate quality control standards for staff and field
• Oversee quality control reviews on work performed by field personnel in accordance with the company estimating
• Monitor and maintain the re-inspection
• Develop and approve relationships with auto repair facilities and maintain list of repair facilities for use in claim regions.
• Develop and approve relationships with independent appraisal companies in areas where we do not have field staff, as well as provide adequate reinspection of appraisals performed.
• Provide monthly / year to date report on work performed by field personnel, the DRP facilities and the re-inspections of their work.
• Manage the administrative functions of the unit related to personnel, which include:
  • Screening, interviewing and selecting
  • Setting performance objectives and monitoring performance
  • Ensuring training programs are appropriate and support department
• Support special projects as assigned.
• Conduct reviews of vendors to ensure competitive
• Hire applicable staff appraiser in any given area warranted by volume and salary costs versus Independent Appraisal/LAE costs.

QUALIFICATIONS:

Required:

• 5 yrs minimum prior appraising/adjusting experience
• Prior management experience
• Comprehensive knowledge of automobile manufacturing and repair technology
• Working knowledge of claims handling and regulatory requirements
• Excellent analytical, interpersonal and communication skills
• Background in personnel selection, goal setting, monitoring and communicating performance results
• Good leadership, training and development skills
• College degree or technical school training or significant work experience

Preferred:

• College degree or technical school training or significant work experience

First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:

• Competitive Salaries
• Flexible Work Schedules
• Hybrid Remote/In-Office Opportunities Available
• Commitment to your Training & Development
• Medical and Dental
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement Training Programs
• Wellness Program
• Fun company sponsored events
• And so much more!