Assistant Dental Office Operations Manager - Great Expressions Dental Centers

What you'll do...

This position will be responsible to oversee the front desk is operating smoothly and manage the flow of the front desk business and phone coverage. This position assists the Practice Administrator where needed and responsible for office in Practice Administrators absence. The position has many points of contact with the patients and is responsible for ensuring the patient has a great first impression.

Pay information...

• Competitive pay starting at $20/hr. - PLUS MONTHLY BONUSES!

Essential Duties & Responsibilities:

• Resolve patient account issues
• Address A/R accounts with patients before treatment is rendered
• Manage offices collection accounts and all incoming web inquiries and email correspondence
• Maintains an environment which promotes an outstanding patient experience
• Ensures the office is clean & presentable on a daily basis
• Manage schedule for front desk staff and arrange coverage for time off and delegate duties.
• Process payroll as needed for all administrative staff
• Assist as backup for patient coordinator and specialty treatment coordinators when needed
• Address performance concerns with patient coordinators as need.
• Responsible for new employee orientation and training in the office
• Train and update patient coordinators and new employees on policy changes and new hire training including HIPPA, OSHA and Sexual Harassment.
• Assist w/ DV Login
• Uniform Ordering
• Adding Schedule
• Ensure daily processing of Dental Exchange and NEA is completed.
• Track, audit and oversee daily/monthly bank deposits and petty cash
• Order Business office supplies within budgeting guidelines given by Practice Administrator
• Critique router slips and charts for the next business day and ensure all charts are pulled and transferred if needed
• Oversee maintenance of charts and archive charts as needed
• Responsible for the Daily Dashboard and holding team accountable for completing
• Keep a retail product inventory log-Cross referenced with DV and order retail products as needed
• Organization of incoming and outgoing mail
• Maintains strict compliance with Federal, State and other regulations (OSHA, WC, Dental Board, HIPPA, ADA, DOL, Company policies & procedures)
• Other tasks as requested by direct Manager

It would be even better if you also had...

• High School Diploma or GED
• 3 or more years of dental front desk experience
• Management experience preferred
• Ideal candidates will have a Bachelor's degree in Healthcare Administration or other related degree

What you'll bring to the team...

• Proven track record of developing highly productive working relationships
• Strong computer skills including: Microsoft Office and Healthcare Practice Management systems
• Superior customer services skills and successful record of customer relations management
• Excellent written and interpersonal communication skills
• Ability to work independently and professionally in a fast past environment
• Ability to handle highly sensitive and confidential information in a manner that inspires confidence and trust
• Successful record of managing multiple projects with correct prioritization and time management skills
• Understanding of P&L process
• Knowledge of insurance preferred

Perks of the job...

• Medical and Prescription Coverage administered by Blue Cross Blue Shield
• Access to the Nation's Best Employee Dental Program
• Vision Plan
• 401(k) (Traditional and Roth) administered by Fidelity
• Health Savings and Flexible Spending Accounts
• Basic Life (up to $50k at no cost) and AD&D Insurance
• Optional Short-Term Disability, Long-Term Disability and Term Life Insurance
• Power of One Rewards and Recognition
• Employee Assistance Program
• Vacation and Holiday Pay
• Referral Bonuses

About GEDC...

Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence.

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.