Assistant Community Manager (Stonehouse) - Franklin Companies

GENERAL DESCRIPTION:

The Assistant Community Manager oversees resident accounts and business records and in some cases accounts payable and billing. This position is a key member of the community’s management team, sharing manager on duty responsibilities and assisting the Community Manager with administrative operations, including collections, workplace investigations, and regulatory compliance. Additional responsibilities include ensuring that the community generates a satisfactory cash flow, that the property is maintained in accordance with Franklin Apartment Management standards, and that services assure customer satisfaction.

PRIMARY DUTIES AND RESPONSIBILITIES:

• In the absence of the Community Manager, oversee the office and assume responsibility for all monies pertaining to the community. Lost or missing funds shall become reimbursable to Franklin Apartment Management.
• Show apartments and process applications for prospective residents. Assure that lease or rental agreements are properly completed and renewed. Lease apartments when needed based on staffing or traffic flow.
• Handle and coordinate all details of move-ins and move-outs.
• Prepare and maintain resident files per Section 42 and HUD requirements and company policies. Accurately process paperwork and ensure confidentiality of all data such as income, credit reports, assets etc.
• Post rent and prepare bank deposits.
• Make bank deposits daily.
• Initiate the lease renewal process.
• Prepare late notices, lease renewal letters, and assist the Community Manager with various managerial reports as requested.
• Assist with eviction of tenants in compliance with court order and directions from Attorneys and Community Manager. Take eviction paperwork and file at the courthouse according to legal requirements.
• Actively participate in maintaining good resident relations in the community.
• Prepare weekly traffic/renewal status reports.
• Inspect vacated apartments to determine the disposition of the security deposits.

COLLECTIONS:

• Ensure residents submit rental payments on time.
• Contact residents with delinquent balances to secure payment. 
• Ensure late fees are entered into Onesite and collected from the resident

RESIDENT RELATIONS:

• Participate in resident relations programs.
• Aggressively pursue resident retention.
• Assure prompt and positive action on all resident complaints.
• Continually provide excellent customer service to all residents and prospective residents.
• Communicate with residents about community news.

SUPERVISORY RESPONSIBILITIES:

• Carry out supervisory responsibilities in the absence of the Community Manager.
• Work evenings and weekends as necessary; Encourage teamwork and promotes company philosophy
• Attend required trainings and meetings
• Become familiar with and understands the steps for emergency response, including building evacuation
• All employees are responsible for maintaining a safe and secure environment for all community residents
• Perform other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Able to read, write, speak and understand the English language. Bi-lingual in Spanish a plus.
• Experience using Microsoft Office and Outlook software, and working in database such as Onesite. Data entry, typing, and basic desktop publishing skills required.
• Able to communicate effectively with all levels of management, employees, residents, family members, and visitors.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Able to manage revenue and expense budget.
• Knowledge of current Federal and State laws pertaining to affordable housing communities (when applicable).
• Able to make independent decisions.
• Able to generate a warm, friendly and caring manner on first impression.
• Familiar with guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA). Able to adhere to regulations in all aspects of the job, including sales presentations and marketing materials.
• Proven sales track record; effective selling and closing skills.
• Able to concentrate and remain productive in busy environment with frequent interruptions.
• Prompt and dependable, able to perform the required duties on a regular, predictable basis.
• Current, valid driver’s license, with access to personal vehicle for making trips to courthouse and bank, and to run errands.

EDUCATION AND WORK EXPERIENCE REQUIREMENTS:

• Associate or Bachelor degree in bookkeeping or related discipline, or high school diploma with commensurate work experience.
• 3-5 year’s experience in property management, bookkeeping, accounting and/or administrative work
• 3-5 years’ experience using Microsoft Office and Outlook software.
• 1+ years’ experience working in multi-level business database, preferably Yardi

PHYSICAL REQUIREMENTS: The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

• Stand and/or walk up to 75% of the day
• Frequently walk through the entire community, up to one mile, occasionally pushing a wheelchair
• Occasionally lift/carry up to 50 pounds
• Occasionally kneel, bend and reach
• Visual duties requiring close vision, depth perception and ability to adjust focus

https://www.franklinapartmentmanagement.com/

FRANKLIN APARTMENT MANAGEMENT IS AN EOE