Assistant Community Manager - American Assets Trust, Inc.

• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports (weekly and monthly), and processing invoices and payables.
• Operates the property management software and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.
• Assists in the leasing process by ensuring that resident files are ready for move-ins and move-outs, reviewing leases generated by the leasing consultants, and by processing lease renewals.
• Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results by checking rents daily and adjusting rents accordingly.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Oversees marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, Yelp, and other websites), and following other community-specific marketing plans, drives, and special programs.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, accepting work orders from residents and relaying them to the maintenance supervisor, and taking appropriate action to resolve and address service issues.
• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
• Supervises and trains leasing consultants and the leasing office staff through hands-on training and by updating the leasing training guide.
• Organizes resident events, such as food trucks and community BBQs, and quarterly events for employees.
• Supports the leasing consultants when necessary by assisting with leasing activities such as greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screenings, and criminal background checks, and preparing the lease and move-in package.
• Conducts themselves and property business according to company policy and to State and federal laws and regulations.
• Performs other duties as necessary to meet the needs of the residents and the property.

• High School Diploma or GED required; some college preferred.
• Administrative experience required
• Customer Service experience required.
• Marketing experience preferred.
• Prior experience working within the real estate industry required; 3-5 residential property management experience preferred.
• Must have excellent written and oral communication skills.
• Must be highly organized, and possess excellent interpersonal and customer service skills.
• Must be proficient in Microsoft Word, Excel and Outlook.
• Must have a valid California driver’s license.
• Must be able to frequently sit, stand, walk, extend arms and hands forward and overhead, finger and grasp; must be able to occasionally bend, crouch or stoop; must be able to carry up to 25 pounds.

American Assets Trust, Inc (“AAT”) is a full service, vertically integrated and self-administered real estate investment trust, or REIT, headquartered in San Diego, California. The company has over 50 years of experience in acquiring, improving, developing and managing premier office, retail and residential properties throughout the United States in some of the nation’s most dynamic, high-barrier-to-entry markets primarily in Southern California, Northern California, Oregon, Washington and Hawaii.