Assistant Clubhouse Manager - Royal Palm Yacht and Country Club

POSITION SUMMARY: The Assistant Clubhouse Manager will provide for the upkeep programs that ensures a clean, orderly and attractive Club that presents a positive impression to the Members and guests of Royal Palm Yacht & Country Club. Responsible for all Housekeeping, Laundry, Valet, Cardroom, and Locker Room Departments. Plan and implement budgets, hire, train and supervise subordinates and apply relevant principles to assure that the wants and needs of club members and guests are consistently exceeded.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Oversees work and scheduling for Housekeeping, Laundry, Valet, Cardroom, and Locker Room staff.
• Assists in establishing standards and procedures for work of the Housekeeping, Laundry, Valet, Cardroom, and Locker Room staff.
• Develops specific goals and plans to prioritize, organize and accomplish work.
• Oversees the duties and may perform the same work as subordinates in all areas of responsibility in Housekeeping, Laundry, Valet, Cardroom, and Locker Room.
• Cleans bathrooms and stocks toiletries. Dusts all furniture, fixtures, woodwork and vents. Vacuums carpets and spot treats soiled areas. Sweeps, mops, buffs wood, tile and marble floors. Polishes all brass including railings, door handles, door plates and all brass fixtures. Maintains windows and glass both inside and out, between contract cleanings. Empties wastebaskets. Launders all Clubhouse linen and designated staff uniforms.

• Opens car doors for all drivers. Opens car doors for passengers whenever staffing levels allow. Takes responsibility of all cars left in the Club's possession. Safely parks and retrieves cars according to RPYCC standards. Greets Members by name whenever possible. Opens doors to the Country Club and Yacht Club and assists with any packages if time allows. Knows the activities taking place at the Club in order to answer questions or to direct Members and Guests as they arrive. Trains all Valet Attendants and ensures that they adhere to all RPYCC standards. Reports any concerns to the Assistant General Manager as they arise.
• Ensures proper staffing levels at all times in accordance with anticipated business.
• Inspects parking areas and reports any needed repairs or potential hazards.
• Documents any accidents or incidents and reports them to the Assistant General Manager immediately.
• Maintain cleanliness at the porte-cochere and surrounding areas.
• Assists with the shuttle service to transport Members and Guests when necessary.
• Relays any compliments, complaints or suggestions to the Assistant General Manager.

• Ensures equipment and supplies are kept in a neat, orderly and properly functioning matter.
• Inventories and orders needed supplies and equipment.
• Assist in ordering of towels & linens for F & B, Golf & Wellness
• Inspects work performed and ensures it meets the Club's established specifications and standards.
• Provides guidance and direction to the Housekeeping, Laundry, Valet, Cardroom, and Locker Room staff.
• Conducts training and evaluations for Housekeeping, Laundry, Valet, Cardroom, and Locker Room staff.
• Inspects and evaluates the physical condition of the Club and submits recommendations to the Assistant General Manager for painting, repairs, furnishings, relocation of equipment and re-allocation of space.
• Investigates complaints about service and equipment, communicates any issues to the Assistant General Manager and takes corrective action.
• Checks and maintains equipment and ensures everything is in working order.
• Provides feedback on employee performance to Assistant General Manager.
• Acknowledges Members and guests with a proper greeting and smile.
• Analyzes information and evaluates results to choose the best solution to solve problems.
• Recommends changes that could improve service and increase operational efficiency.
• Coordinates activities with other departments to ensure services are provided in an efficient and timely manner.
• Assists with forecasting necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
• Selects the most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.

• Any and all other tasks assigned by the Assistant General Manager or General Manager.

Education / Experience

• High School diploma
• Prior housekeeping experience in a large luxury hotel, resort or private club required
• Laundry experience a plus
• Minimum of two years supervisory experience

Qualifications

• Computer, Microsoft Word and Excel experience a plus
• Valid driver's license
• Must be able to properly operate a golf cart

Other

• Available to work weekends and holidays

Physical Requirements (The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Must be able to lift and move up to 50 lbs.
• Frequent standing, walking, reaching, climbing, bending, turning, kneeling, crouching and stooping.
• Some outside exposure to heat and sun.
• Some repetitive motion required.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• This is a hands-on position that works with chemicals, cleaning products and various products that require safety training.
• Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively within small groups. Must be able to speak, read and write English. Knowledge of Spanish and/or Creole a plus.