Assistant Catering Manager - ISS World Careers

Key Purpose

The Assistant Catering Manager builds a dynamic catering team, develops, and ensures

completion of the strategic business plan for the account, and oversees all aspects of profitability

and service within the catering department.

Success Criteria

• Well organized with outstanding coordination and multitasking ability
• Is able to communicate up, down and across the organization to ensure success
• Knowledge of principles and processes for providing customer service; up to and

including customer needs assessment, meeting quality standards for services, and

evaluation of customer satisfaction

• Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts,

etc.) and Microsoft Office Suite

• Excellent verbal and written communication skills
• Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep

desire to anticipate, engage and satisfy customer needs

• Uses a systematic approach to problem-solving
• Always promotes positive guest and co-worker relationships
• Can calmly and effectively adapt to constructive feedback in high-stress environments

Key Areas of Collaboration and Influence

• Collaborates throughout the client organization with individuals who play a role in the

success of the catering department

• Coordinate activities with other internal departments. Participates in/leads management

team meetings

• Interfaces with vendors and key service users within client organizations
• Coordinates with clients regarding inquiries for hosting high end or large/ custom events

Ideal Candidate Experience

• Bachelor's degree in Communications, Hospitality, Food Service Management, or

similar ideal

• 3+ years of work experience in a similar role (e.g., Catering Supervisor or Catering

Manager)

• Experience in financial analysis, planning, budgeting, and marketing
• Experience managing other managers including culinary leaders
• ServSafe Manager certification
• Demonstrates experience using basic computer software, previous knowledge of

CaterTrax or a similar catering software and Google Suite a plus

• Demonstrates strong interpersonal skills
• Can effectively communicate and relate to all levels within and outside the organization
• Creates and builds positive and productive relationships
• Previous P&L accountability or contract-managed service experience is desirable
• Hotel multi-unit catering experience preferred

Key Accountabilities

• Sets standards and accountability measures around sanitation for the operation while

working with other unit leaders to immediately correct deficiencies

• Lead the department to follow all workplace and food safety rules to actively prevent

accidents

• Ensure the team complies with all ServSafe and HACCP programs and principles
• Responsible for all catering team members and functions including the smooth

execution of the Catering Standard Operating Procedures

• Build a dynamic catering team and ensure new team members are on-boarded and

trained for success

• Develop team members into high performing individuals by providing constructive

feedback and the opportunity to engage in a personal development plan

• Deliver consistent quality in planning and execution of VIP and complex events
• Develop and execute strategies to achieve catering revenue forecasts
• Develops and manages all aspects of the catering budgets; reviews financial reports

and takes corrective actions as appropriate to ensure budget goals are met

• Ensure accurate reporting of all catering related revenue, expenses, and receivables
• Builds professional relationships with key site service users to instill confidence and

build organizational trust

• Leads in the coordination, execution, and measurement of client specific initiatives
• Create measurable success targets for the team along with a path to achieve them

Physical Demands & Work Environment

• Work up to 8 hours a day on your feet, excluding breaks
• Must be able to lift a minimum of 25lbs.
• Come to work properly dressed according to the dress code
• Employee must be able to work under pressure and time deadlines during peak periods

ISS offers full time employees a variety of benefits including medical, dental, life and disability

insurance, as well as a comprehensive leave program based on employment status. The annual

salary range for this position is $60000 per year - $65000 per year. Final

compensation will be determined based on experience and skills, and may vary from the range

listed above.

As a global organization, ISS Group is committed to making the international community more

resilient and just for all people. We encourage diversity and inclusion in their broadest terms,

including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs,

language, culture, and educational background. We look to lead our industry by example and to

positively influence the market wherever we operate.