Assistant Card Services Manager - Town & Country Federal Credit Union

Assistant Card Services Manager

We are looking for a highly motivated individual interested in joining one of the most innovative Maine-based financial institutions. You will have the opportunity to empower members to better manage their personal finances and assist with leading the cards department team who is focused on building relationships and delivering first-class service.

As a proud not for profit financial cooperative, Town & Country supports many charitable causes important to our members and the communities we serve. Habitat for Humanity, the Maine Cancer Foundation, Eastern Trail Alliance are just a few organizations we not only support financially but with our time. Employees enjoy the opportunity to connect with these and many other organizations through meaningful community projects.

Unique compared to many financial institutions, we own our credit card program, thereby the program is locally serviced by Town & Country and its employees. Town & Country was one of the first Maine based institutions to offer contactless cards, apple and android pay, and wearable payment technology.

Function and Responsibilities

Assist the Card Services Manager with the direction and coordination of department activities to meet established goals for service, sales, productivity, and quality of work. Supports, trains, and assists Card Services staff with daily operations and service quality. Issue, block, and renew credit cards and debit cards. Collaborates with staff and other departments to resolve escalated card issues.

Education & Experience

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. Three years to five years of similar or related experience.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Good listening and telephone skills, sales and relationship building experience, and the ability to work well within a team are essential.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. If an employee requires a reasonable accommodation based on a disability, he or she must notify his or her direct supervisor or human resources.

• Enters and locates information on computer.
• Presents information to individuals and/or small or large groups.
• Communicates effectively in person or by using electronic equipment and devices.
• Creates documents, reports, etc., using a computer, pen, pencil or other means of recording information.
• Grasps and manipulates objects of different size and weight, requiring fine motor skills and hand-eye coordination.
• Visually locates and identifies information, often in small print.
• Reads information, often in small print.
• Sits at desk for extended periods of time.
• Repetitive motion with hands and arms while using computer.
• Lift up to 25 lbs.

Location

Department location - Operations Center, Scarborough Maine.

Benefits
Medical (HSA), dental, vision, parental leave, vacation, holidays, 401K, bonus plan, profit sharing, tuition reimbursement, corporate logo wear, insurance, and credit union product discounts, and much more.