Assistant Call Center Director - Baltimore Crisis Response, INC
Baltimore, MD
About the Job
Job Title: Deputy Director of Call Center Services
Responsibilities:
- Assist in overseeing daily operations of call center services.
- Collaborate with leadership to develop strategic plans for operational efficiency.
- Implement initiatives to enhance productivity and service success.
- Monitor performance metrics and prepare reports for management.
- Support grant writing and management efforts related to call center services.
Qualifications:
- Bachelor's degree in Business Administration or related field.
- 5+ years of experience in call center management.
- Strong analytical and problem-solving skills.
- Excellent communication and leadership abilities.
Source : Baltimore Crisis Response, INC