Assistant Branch Retail Manager Float - Southern BANK

Assists Retail Operations Manager with front line retail operations and training. Acts as the primary liaison in handling bran...KNOWLEDGE, SKILLS AND ABILITIES

Excellent understanding of the Bank’s products and services;

Proficient in business products (i.e. Cash Management, Remote Deposit Capture)

Demonstrated positive and helpful attitude toward both internal and external customers;

Ability to multi-task and work under high stress situations;

Capability to work in different environments and adjust to different surroundings often;

Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors;

Good computer skills; and,

Excellent customer service skills.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

Associates degree or High School diploma and 3+ years bank/finance sales and customer service.

CORE COMPETENCIES

Building Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

Customer Focus – Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.

Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.

Building a Successful Team – Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.

Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Delegating Responsibility – Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness.

Sales Ability/Persuasiveness – Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.