Assistant Branch Manager - Northwest Federal Credit Union

The Assistant Branch Manager (ABM) is responsible for managing the facilitation of member service transactions and support services to positively impact member experience, sales and service expectations. This role will provide direction and leadership by supervising, training and assuring quality control over all activities of the Member Service Representatives. This role also oversees the daily branch operations and is accountable for profitability, internal controls, and work processed. The ABM is responsible for managing the branch in the absence of the Branch Manager.

• In the absence of the Branch Manager, the Assistant Branch Manager supervises the entire branch
• Maintain supervision and leadership of branch personnel and demonstrate strong personal effectiveness
• Responsibilities include overseeing the branch staff and assisting with training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Participate in the selection / hiring process with the Branch Manager; professionally on-board, develop, coach and evaluate the assigned staff
• Provide operations oversight; complete operational functions such as, approving transactions, cash control, branch security, audits, internal controls, ensure compliance with policies and procedures
• Ensure business expertise and member focus by maintaining updated industry knowledge and being proactive in identifying industry trends
• Ability to act as a change agent; suggest ways to support change, process improvements and coaches others through change
• Knowledge of policies and procedures for all products and services available through the Credit Union, NWCM, and other business partners/vendors
• Identify opportunities utilizing the fundamentals of “The Member Advantage” program a needs-based approach to selling financial solutions to our members and achieve assigned sales goals
• Proactively identify opportunities to provide product/service solutions to members
• Provide exceptional member experiences
• Ability to lead staff meetings and lead or contribute during sales calls
• Responsible for monitoring the branch cash, in coordination with the Branch Manager
• Track and monitor teller, vault and TCR/TCD differences and reports concerns to Manager
• Responsible for understanding and sharing with the team the branch scorecard. Assist the Branch Manager with developing plans to address areas needing improvement
• Responsible for completion of the monthly branch review packet
• Attend and participate in networking, community and SEG events/activities as directed by the Branch Manager
• Performs Notary and Signature Guarantee duties
• Other duties as assigned
• Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

• Bachelor’s Degree or equivalent years of experience, Bachelor’s degree is preferred
• A minimum of two years’ experience in a comparable financial institution or more than three years retail service and sales experience
• A minimum of one year previous experience in a leadership/coaching role
• Experience with client service and relationship skill building; proactive sales skills and the ability to meet service and sales goals
• Ability to use sound judgement, logic and initiative while maintaining member confidentiality and demonstrating integrity
• Accuracy and detail orientation
• Effective oral and written communication skills
• Working knowledge of NWFCU, Federal and state regulations required by the National Credit Union Association
• Ability to communicate with tact and diplomacy and to exercise sound judgment, logic and initiative while maintaining member confidentiality Effective problem-solving skills
• Effective sales techniques
• Ability to work Monday-Thursday 9AM -5PM, Friday 9AM-6PM, and Saturday 9AM-1PM

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.