Assistant Branch Manager - Trustar Bank
Bethesda, MD 20817
About the Job
Trustar Bank is a community bank conceived to meet the banking needs of businesses and individuals in the greater metropolitan Washington DC area. The Organizers of the Bank are experienced bankers, bank investors, and business professionals in the Bank’s target market area. Rapid consolidation in the Bank’s target market has created an opportunity for a community-based commercial bank.
“At Trustar, our mission is to be your partner for financial success, to provide a sound investment for our shareholders, and to support our local community.”
A viable market, sufficient capital, engaged leadership, and strong management are critical success factors for any financial institution. Service differentiates one bank from another. As a community bank, Trustar Bank‘s strategy is to be a personalized alternative to larger, super-regional financial institutions that increasingly dominate the Bank’s primary market. Our mission statement emphasizes personal service, responsiveness, and a willingness to tailor products and services to meet the needs of our customers:
“Our unique approach to financial services and our ‘can do’ attitude sets us apart from our competition. At Trustar, our philosophy is to provide customized banking solutions and top-notch service that truly addresses your individual needs.”
Trustar Bank is currently seeking an experienced Assistant Branch Manager for our New Bethesda Branch! The Assistant Branch Manager is responsible for providing high quality customer service and overall responsibility for the Branch and Universal Banker’s daily settlement, for processing deposit accounts and loan transactions, cashing checks, cross-selling bank services and maintaining account records and operations. The ABM will follow all established policies and procedures of the bank.
Summary of Job Duties
- While representing the Bank to customers in a courteous and professional manner, provide prompt, efficient and accurate service while meeting with clients to ensure they feel welcome in the branch.
- Support the Branch Manager in the overall management of the branch including sales, service, operations and staffing with focus on operations.
- Responsible for cross selling bank products and services to deepen existing client relationships.
- Answer client account inquiries. Resolve problems or discrepancies concerning clients’ accounts.
- Knowledgeable about Trustar Bank products/services.
- Daily operations may include activities such as running a teller drawer when necessary, deposit reviews and balancing branch ATM.
- Responsible for performing branch audit.
- Assist with various administrative daily and monthly activities to ensure the branch consistently complies with all Bank policies and procedures as they pertain to the performance of the position to include opening new accounts, teller procedures, security procedures, BSA procedures and Compliance procedures.
- Candidate will assist with other duties as assigned.
Requirements include:
High school diploma or its equivalent. Bachelor’s degree preferred.
Minimum five years banking experience including customer service, teller training and new accounts training.
Prior Supervisory experience is preferred.
Must have a professional image.
Ability to remain calm and complete more than one task at a time in a fast-paced environment. May stand occasionally.
Skills/Knowledge:
A high level of interpersonal and verbal skills to represent the Bank in a positive manner in dealing with customer/teller transactions. Knowledge of online teller terminal. Working knowledge of and experience with Microsoft Office applications. Ability to function as an effective team member. Ability to communicate clearly over the telephone and in person.
Trustar Bank has grown rapidly since it's start in 2019. With an all-star team and fast-paced environment, this is an exciting opportunity to help build the Bethesda Team. We also provide an outstanding benefits package to include a NO Deductible health care plan, a strong 401(k) with discretionary company match, LifeLock premier for all employees, and a generous PTO plan. This is an in-office position. We are an equal opportunity employer.