Assistant Branch Manager - Banking at Ultimate Staffing
Los Angeles, CA 90079
About the Job
We are seeking a highly motivated and experienced Assistant Branch Manager with 5-10 years of banking experience and 3-4 years of management or leadership experience. In this role, you will assist the Branch Manager in overseeing the day-to-day operations of the branch, ensuring the highest levels of customer service, operational efficiency, and team performance. You will be a key leader in driving business development efforts, staff management, and ensuring compliance with bank policies and regulations. Mandarin / Cantonese / or Hindi speaking is a bonus/preferred but is NOT required.
Key Responsibilities:
- Operational Management: Assist in the management of branch operations, ensuring compliance with internal policies and external regulations, while maintaining operational efficiency.
- Team Leadership: Lead, mentor, and motivate branch staff, fostering a positive work environment and encouraging professional growth among team members.
- Customer Service: Ensure the delivery of exceptional customer service, resolving escalated issues, and maintaining high levels of customer satisfaction.
- Business Development: Collaborate with the Branch Manager to develop strategies for growing the branch's customer base, increasing deposits, and expanding loan portfolios.
- Sales Leadership: Drive sales goals and branch performance by identifying opportunities for cross-selling and promoting bank products and services.
- Compliance & Risk Management: Ensure adherence to all banking laws and regulations, including anti-money laundering (AML) policies, know-your-customer (KYC) protocols, and other regulatory requirements.
- Financial Oversight: Assist in the management of the branch's budget, financial reporting, and expense control.
- Staff Development: Help in recruiting, training, and performance management of branch employees, ensuring staff are well-equipped to meet both individual and branch goals.
- Customer Relationship Management: Build and maintain strong relationships with high-value clients and key community stakeholders.
- Experience:
o 3-4 years of experience in a management or leadership role within banking, with a strong focus on operations, customer service, and sales.
- Education: Bachelor's degree in Business, Finance, or a related field. (Master's degree is a plus.)
- Skills:
o Excellent interpersonal and communication skills.
o Proficiency in banking software and systems.
o Analytical and problem-solving skills.
o Knowledge of banking regulations and compliance standards.
o Bilingual in Mandarin, Cantonese, or Hindi is a Bonus!
Desired Skills and Experience
We are seeking a highly motivated and experienced Assistant Branch Manager with 5-10 years of banking experience and 3-4 years of management or leadership experience. In this role, you will assist the Branch Manager in overseeing the day-to-day operations of the branch, ensuring the highest levels of customer service, operational efficiency, and team performance. You will be a key leader in driving business development efforts, staff management, and ensuring compliance with bank policies and regulations. Mandarin / Cantonese / or Hindi speaking is a bonus/preferred but is NOT required.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.