Assistant Banquet Manager - La Cantera Resort & Spa

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

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Come be a part of something bigger!   Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:
• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few and many more, please inquire for more details.

One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.

SUMMARY: The Assistant Banquet Manager job description involves overseeing the planning, organization, coordination, and supervision of all banquet events. This role is essential in ensuring that guests receive the highest level of service and satisfaction during their visit. An Assistant Banquet Manager sets up and prepares rooms for events.

This role requires exceptional communication skills and an ability to lead a team of servers and housemen, ensuring that everyone understands their roles and responsibilities. An Assistant Banquet Manager also monitors and manages budgets, handles customer complaints and requests, and ensures that all legal regulations are followed.

The Assistant Banquet Manager shall strive to always provide exceptional service to both internal and external guests. Work directly with the client / group contact as an extension to the Banquet Operations and the Conference Service team(s). S/he will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting the resort as both the Destination and Employer of Choice!

ESSENTIAL JOB FUNCTIONS:

· Check Daily, BEOs and Daily Event list and verify changes

· Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.

· Leads shifts and actively participates in the servicing of events.

· Adheres to and reinforces all standards, policies, and procedures (SOPs)

· Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies.

· Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO)

· Attends pre-event/pre-convention meetings as needed to understand group needs.

· Conducts room function inspections prior to each event to ensure the room is set according to specifications.

· Maintains attendance log for Banquet houseman

· Manages departmental inventories and assets including par levels and maintenance of equipment.

· Schedules Banquet staff to forecast and service standards, while maximizing profits.

· Works with Event Planning team to verify flawless delivery of events.

JOB REQUIRMENTS:

Must be a United States citizen or possess a valid work permit

· Must have valid driver’s license and meet company driving standards

· Must be able to read, write and speak English

· Must be able to work well under pressure

· Must be able to accurately follow instructions, both verbally and written

· Must be highly detailed orientated

· Bi-Lingual preferred

· Proficiency in various applications including:

o Microsoft Office (Word, Excel, Publisher, Outlook)

o Adobe Acrobat

o Power Point

· Ability to learn in-house applications and utilize them daily.

o HotSOS

o Workday

o Revinate

· Must be able to work in a fast-paced environment

· Must have excellent listening skills

· Must possesses excellent communication skills

· Must be professional in appearance and demeanor

· Must always ensure a teamwork environment

· Ability to work a flexible schedule that may include evenings, weekends and holidays

· Must have the ability to deal effectively and interact well with the guests and associates

· Must have a passion for creating an exceptional experience for all guests