Assistant Assessment and Billing Manager / Finance / Customer Billing #8010 - City of Cape Coral, FL

 IMPORTANT: Applicants are strongly encouraged to complete ALL employment, education, licenses/certifications, and skills fields within the online application. The application is the primary record for determining your employment eligibility. You may attach a resume and cover letter to provide information in a different format, but your resume should never include information not already in the application fields. Do not use SEE RESUME in any of the application fields.  
*Pre-interview assessment/tests pertinent to the required job skills may be required.


About Us
The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships.
 
Perks and Benefits

• Free city-paid employee health coverage, additional for spouse or family
• City Employee Health & Wellness Center for healthcare services
• 5 weeks Paid Time Off (sick & vacation)
• 11 paid holidays
• Pension plan 
• City-paid life and long-term disability insurance
• Optional Vision and Dental Plans
• Tuition reimbursement
• Gym membership reimbursement
• And much more!

Qualifications 

• Bachelor's Degree from an accredited college or university in Business Management, Finance, Accounting or a related field.
• Four (4) years of experience in utility billing or assessments.
• Two (2) years of related customer services experience.
• Two (2) years of supervisory experience.

 
Key Responsibilities

• Assists with the management of the day-to-day operation of the Assessment and Billing Services Division through subordinate supervisors utilizing technology-driven solutions.  Resolves escalated customer complaints or reports exceptional issues/concerns to the Manager, as needed. Approves all refunds for both assessment accounts and utility accounts, E&I's (Errors and Inclusions) for tax-billed assessment corrections, and applications for splits and combines. 
• Meets with team members and supervisors to discuss issues, update processes or policies, and provide training on new procedures. Coordinates activities with and/or provides information to other departments/divisions, task forces, local businesses, vendors and customers as needed to resolve issues, establish rapport, ensure data integrity, and/or improve customer service, operational efficiencies and safety. Works with the Assessment and Billing Manager to develop and implement agreements for Council approval or coordinate flow of information.

 
Please review the full job description by clicking on the link below.  To apply for this position, click on the “Apply” button located in the top right corner of the job description window.
 
ASSISTANT ASSESSMENT AND BILLING MANAGER JOB DESCRIPTION
 
An Equal Opportunity Employer and Drugfree Workplace