Assistant Account Manager - Security Industry - GardaWorld

Job Description

• Supervise the day-to-day service provided to the client and ensure service is of the highest standard
• Develop and maintain effective relationships with client and employees, and serve as the liaison between GardaWorld, our client, and our assigned staff
• Meet regularly with client to address problems, provide status updates, communicate needs, and ensure satisfaction
• Manage 24/7 Security Operations of site
• Coach, Mentor, and Train all assigned Staff Members.
• Interview, Hire, and Onboard New Staff Members.
• Ensure and enforce that all staff are following SOPs, meeting/exceeding standard.
• Regularly audit security procedures and test security awareness and responses
• Manage a tiered disciplinary process.
• Manage and Issue Equipment/Uniforms.
• Covers shifts as needed to fulfill contract requirements.
• Ensure 100% payroll and billing accuracy
• Ensure 100% compliance with federal, state, and local regulations in assigned account
• Respond quickly to critical situations
• Ability to read and write detailed reports
• Manage fleet maintenance
• Serve as the Account Manager as needed

• At least 21 years of age or older as required by applicable law or contractual requirements
• You are able to pass a background check and drug test
• You have a valid driver's license
• Proven experience as security or related field (Former Military, Law Enforcement preferred)
• Experience using relevant technology and equipment (e.g. CCTV)
• Experience in reporting and emergency response planning
• Excellent knowledge of security protocols and procedures
• Working knowledge of MS Office
• Excellent communication and interpersonal skills
• Outstanding organizational and leadership skills
• Committed and reliable

• Possess at least an associate's degree or equivalent
• Minimum 2 years progressive management experience
• Pass an extensive screening process

Qualifications

Education