Asset Manager - American Technology Consulting

***This position is remote for now, but in the future could be hybrid (onsite atthe 5th floor of The Keystone Building (400 North Street, Harrisburg, PA 17120).There are times where on-site work\meetings are necessary so candidate should bewith an hour commute to Harrisburg. A lot of training will go into thisposition, so management doesn’t want to select someone that travel will becomean issue for.******The candidate must physically report to the 5th floor of The KeystoneBuilding in order for first day processing, possible badging (this may take afew days for completion) and to pick up commonwealth-issued equipment.******This position is 40 hours per week.***Skills:ITIL Foundation CertificationMinimum of 2-4 years' experience with BMC Remedy (version 20.02), or equivalentITSM toolStrong working knowledge of the CMDB and Asset Management methodology, tools,terminology, and industry best practicesExcellent communication skills listening, verbal and written, including meetingmanagement and facilitation.Excellent organization skills with proven ability to manage multiple assignmentsand priorities successfully, delivering with high quality.Excellent customer service skills servicing and interfacing with individualsacross IT (customers) in different rolesProficient using all Microsoft applications (Word, Excel, Outlook, and Teams)Description of Duties:· Serve as the back-up Asset Manager.· Develops and implements processes and procedures for tracking and analyzingsoftware, hardware, and equipment through the lifecycle.· Provides day to day operational & maintenance support of production issues,troubleshooting/debugging and resolving of issues related to Asset Managementmodule in Remedy and Service Now.· Conducts annual inventory audit and develops processes and procedures forconsistency.· Performs bulk uploads of asset data.· Identifies and performs audits on asset data.· Develops and maintains asset related foundation data.· Develops asset reports for users and management.· Creates user accounts, site information, hardware and product categorizationsand support groups.· Participates in user acceptance testing.· Manages fixed and floating licensing for Asset Management Module.· Creates end user documentation.· Develops and conducts training.