Asset Management Specialist - Navigant Credit Union

ABOUT:

People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.

Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values.

Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.

Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.

Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.

If you believe you'd be a great fit, and are interested in joining our team, submit an application today!

ABOUT THE ROLE:
Under general supervision, but following established policies and procedures contacts members (via telephone, mail, e-mail) in an effort to resolve the delinquent status. Maintains related records and summaries of delinquent account activity. Collects overdrafts, negative share accounts and delinquent loans. Counsels members on various financial planning and budgeting tools. Ensures collection activities are in compliance with state and federal regulations and Credit Union policies and procedures. Maintains the delinquency rate according to Credit Union goals and maximizes the charge-off and recovery process. Responds to questions and/or provides information upon request from members (internal and external). Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services.

WHAT YOU WILL DO:

1. Collects all past due accounts. Communicates and counsels members with delinquent accounts using specific knowledge of Credit Union guidelines, NCUA policies, as well as the Fair Debt Collection Practices Act. Counsels members with delinquent loans using specific knowledge of good collection techniques to maintain good relationships with delinquent members and yet avoid losses.
   
2. Collects on overdrawn deposit accounts in compliance with Credit Union procedures.
3. Takes phone calls from Branch and Contact Center for delinquent members accounts. Additionally handles incoming correspondence via C View, CU Infoline and other channels.
4. Gather information regarding delinquent loan activity for the Collection Supervisor.
5. Performs other collections and/or administrative related duties as assigned by the Asset Management Supervisor or the VP/Asset Management.
6. Handles aspects of insurance claim losses with Loan Servicing.
7. Contacts delinquent loan insurance companies to verify existence of policy.
8. Produces right to cure letters, demand letters on related delinquent loan types.
9. Processes incoming mail to ensure proper application of payments or payment of invoices.
10. Assists both Senior Asset Management Specialists and Asset ManagemenSupervisor in certain assigned tasks.

QUALIFICATIONS:

Education

High school diploma or equivalent (GED) education required.

Experience/Skills/Knowledge:

1. Minimum 1-2 years progressively responsible experience in consumer loan collections and delinquencies preferably in a financial institution.
2. Demonstrated knowledge of Fair Credit Debt and Collections Act and lending policies and procedures.
3. Excellent oral, written telephone and interpersonal communication skills.
4. Excellent organizational, analytical and problem solving skills.
5. Ability to deal with difficult members, resolve problems and work well under pressure.
6. PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.
7. Ability to manage multiple projects/priorities simultaneously and produce the desired results.
8. Ability to function in a commercial business office environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Some travel required. Ability to lift a minimum of 25lbs. e.g. file boxes.
   
   

GENERAL DESCRIPTION:

In terms of physical requirements, this position requires work best described as:

n Sedentary ¨ Light ¨ Medium ¨ Heavy ¨ Very Heavy

PHYSICAL TASKS:

• Standing/Walking/Bending/Stooping - Continuous
• Hearing - Ability to receive information through oral communication (face to face and telephone). - Continuous
• Talking - Expressing or exchanging ideas by means of the spoken word (face to face and telephone). - Continuous
• Reading - Ability to receive information through fax, e-mail and text messages - Continuous
• AUDIO / VISUAL:
• Requires vision to perform work dealing with data and figures and computer screens. -Continuous

PSYCHOLOGICAL/MENTAL DEMANDS:

• Responds positively and productively to stressful internal (employee)/situations. - Continuous
• Assists others to work harmoniously and effectively as part of a work team. - Continuous