AS Project Quality Engineer Job - Armstrong Ceilings

Primary location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: <10% 
Non-compete: No 

The estimated base salary range for this role is “60.000-90.000" per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package includin medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
​

Job Output

Reporting to the Senior Architectural Specialties (AS) Manager Quality, the Quality Engineer will mainly be responsible for performing engineering duties in support of quality, project risk assessment, customer service, reporting and analysis and process improvement.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Quality

• Investigates customer complaints, issues non-conformance reports and monitors corrective action plans.
• Develops Quality Assurance and Design requirements with New Product Development Teams.
• Improves customer satisfaction and reduces product claims.
• Conducts and performs quality assessments.
• Collects and analyzes data for claims and quality.
• Provides product technical support to AS Project Coordinators and Project Managers.

Project Risk Assessment

• Evaluates incoming orders for custom ceilings and walls.
• Assesses manufacturing resource needs in terms of materials and factory capabilities.
• Determines manufacturing risks (new product, new process, new suspension method).
• Implements countermeasures to offset risks and ensure on-time quality products to jobsites.

Customer Service

• Develops an understanding of customer needs and takes actions to ensure that such needs are met.

• Effectively communicates proposed solutions to internal customers, management or other interested parties through written proposals and oral presentations.
• Establishes collaborative relationships through the organization and with suppliers to work cooperatively to resolve issues and concerns.

Reporting and Analysis

• Compiles and analyzes statistical data to develop policies, procedures, methods, standards and reports for AS supply chain. 
• Provides monthly updates to Key Performance Indicators and Dashboards.
• Develops business insights based on analysis of results and communicates key findings to management to facilitate data driven decision making.
• Provides analytical and reporting capabilities to procurement and sourcing initiatives.

Process Improvement

• Supports Quality Improvement and Process Improvement initiatives.  Leads and facilitates ad-hoc improvement and project teams.  Seeks to improve processes and quality, making recommendations as appropriate.
• Participates in Capacity Building activities at Internal and External suppliers.
• Assumes ownership of ongoing cost savings initiatives, including implementation, tracking and measurement.

• Administers and maintains supply chain document management solutions both internally and between AS and suppliers.
• Creates, updates and maintains standard work process documentation.

Travel:  Moderate; approximately 20%

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent computer skills in Microsoft Excel and other program running on Microsoft Windows.
• Prior demonstrated ability to read blueprints is required
• Excellent oral and written communication skills.
• Must have strong analytical and problem solving skills, translated into sound, tactical and strategic, business understanding.
• Ability to interpret quantitative data and communicate results clearly and concisely.
• Adapt to changing priorities and be flexible with the ability to multi-task and to work with minimal supervision.
• Must be detail oriented with the ability to work independently and set priorities to accomplish goals on time.
• Must possess excellent written and verbal communication skills and work well with suppliers and internal personnel.
• Ability to differentiate/distinguish between colors to conduct visual evaluations against quality standards.

Physical and Mental Demands

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to:  sit for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents; move between different physical locations within and between buildings; and push, pull, carry and lift in the normal course of travel.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones.  Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location.

Education and/or Experience

• Bachelor’s degree required in Mechanical Engineering, Industrial Engineering or other engineering degree.
• Minimum 1+ years Manufacturing or Quality experience.
• Experience with Minitab desirable.

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at  and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!