Ariccia Server Attendant - The Hotel at Auburn University

Job Title: Server Assistant

Department: Ariccia

Reports To: Restaurant General Manager

Job Overview:

Ariccia Cucina Italiana is located inside of the Hotel at Auburn University. Ariccia is a modern escape that focuses on the best Italian food, wine and community in Auburn, Alabama.

Ariccia honors the classic central Italian cuisine, focusing on the freshest seasonal products, Italian meats & cheeses, signature Porchetta, house-made focaccia and Auburn's best wood-fired pizzas. "A tavola non si invecchia," or "When at the table one does not age" celebrates the simple pleasures of conversations buzzing and glasses clinking - at long last, a taste of authentic Italy.

Duties:

Assist the servers by greeting guests and offering beverages when servers are assisting other guests

Carrying dirty dishes from the dining room to stewarding area as needed, using a tray at all times without stacking glassware or dishes in order to limit breakage

Resetting tables following our standard table settings by carrying clean glassware, silver, linens, etc. on a tray at all times

Thorough knowledge and understanding of all table numbers, seat numbers, and sections of the servers

Running food from the expo window to guests tables without announcing food following proper procedures

Monitor and observe guest's experience. Ensure guests are satisfied with the beverages and service. Anticipate and respond promptly and courteously to any requests.

Communicate effectively with front of house and back of house team members to ensure a highly executed dining experience.

Have a comprehensive knowledge and ability to answer questions about our food, beverage, and overall restaurant and hotel offerings.

Perform mise en place, opening and closing side work for daily service based on business levels expected.

Always maintain a neat and clean work environment; ensure overall restaurant ambience is maintained throughout each shift

Oversee our guests' experience following Ariccia's and IHP's standards of service.

Responsible for monitoring, stocking, and maintaining the 6th floor Executive Pantry food and beverage offerings throughout the day

Communicate requisition needs to shift leaders to ensure that IRD, 6th floor pantry, and expo areas remain fulfilled and stocked

Input In-Room-Dining orders into the Point of Sale and ensure requests/dietary restrictions are input accordingly

Responsible for preparing in-room dining trays and carts and delivering orders to hotel guests in timely manner, with great attention to detail.

Upon delivering in-room dining orders to guests, ensure that all items meet guest expectations and check to see if further assistance is needed

Be available to perform lateral service as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

Working Conditions:

Be able to safely lift and easily maneuver multiple plates of food & carry bus tubs frequently weighing up to 25 pounds

Considerable repetitive motion of hands, wrists, shoulders and back is required

Workplace is a fast paced environment with considerable movement throughout the shift; requires standing and walking 95% of the workday

Team members must have a flexible work schedule and ability to work weekends and holidays

Qualifications

A background in restaurant service is preferred

Upon selection able to complete the Responsible Vendor course for all team members 18 years old and above

A basic knowledge of food & beverage procedures and functions

Possess basic math skills and can handle money and operate a point-of-sale system

Positive Attitude

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