Area Sales & Events Coordinator - Sonesta

Job Description Summary This position assists and supports the Sales Department operationally and administratively to assure all documents, customer communication and internal information sharing is followed through accordingly. Job Description Principle duties and responsibilities (Essential Functions) include: Key Job Functions Perform general administrative duties including typing, filing and answering phones Process all paper flow in and out of Sales office Maintain a filing system or reports and pertinent hotel records Answer/forward client requests or questions in a courteous and timely manner Compile computer reports and special assignments Compose and reply to correspondence based on organizational practice, policies, and procedures Adhere to all Sonesta Service Standards Assist and provide support to the Sales & Marketing Managers with contracts, proposals, letters, processing of booking recaps, definite contracts, deposits, rooming lists, and providing all necessary information to other departments Assist Social Sales Manager with group detailing. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Build solid relationship with your colleagues Treat colleagues with respect and dignity Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel, as is required by all associates, when needed to assist operations to perform job duties not necessarily contained in this job description. Additional Job Information/Anticipated Pay Range Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support their competency: Track record of delivering exceptional guest or client experience Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers Must read, write and speak the English language fluently Appropriate professional appearance and demeanor Minimum two years of previous experience as an administrative assistant in hotel catering and sales or similar environment is preferred. Previous hotel experience preferred. Working knowledge of Delphi and Opera is preferred. Excellent organizational skills Excellent time management skills and ability to multi-task and prioritize work load Attention to detail and problem solving skills Proficient in Microsoft Word, Excel, PowerPoint and other Microsoft Office Applications Go Beyond @SonestaHotels WHO WE ARE We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.