Area Hotel Sales MGR - HOLIDAY INN EXPRESS SPRINGHILL

Under general supervision, the Area Sales Manager is in charge of sales strategies in all market segments, with a focus on maximizing total hotel room and banquet revenue.

RESPONSIBILITIES

• Accountable for meeting hotel sales targets set by Corporate.
• Make personal sales calls.
• Implement approved sales plan and action steps as directed.
• Develop and search for potential markets for hotels.
• Develop, create, and implement innovative Sales and Marketing techniques.
• Execute and distribute all in-house advertising and promotional campaigns.
• Maintain competitive analysis statistical information.
• Maintain current filing system on company accounts and prepare required reports.
• Contact current meeting planners to promote goodwill and foster additional and repeat business.
• Maintain good rapport with local civic groups and associations.
• Prepare reports as requested: Sales Call Reports and internal Sales Reports.
• Attend and lead Sales meetings with the team.
• Attend weekly staff meetings and sales meetings.
• Complete projects as determined by the Regional Director & General Manager.
• Take responsibility for the implementation of sales plans. Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, planning, and scheduling work and performance indicators that are typically productivity and efficiency measures.
• Work in conjunction with accounting to maintain and minimize levels of account receivables.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Coordinate efforts with Rooms Division in the weekly maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
• Develop promotional programs, point of sales materials, sales blitzes, etc.
• Report on a regular basis to the DOS/Revenue on actual room numbers against budget and profit projections. Analyze variances and monitor the impact of initiatives and corrective actions.
• Take every opportunity to amaze the guests.
• Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied.
• Collaborate with team members to achieve project goals.
• Maintain a clean and organized work environment.
• Consistently strive for improvement in both team and self.
• Other duties as assigned.

Specific Responsibilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• There is minimal direct supervision
• Must possess basic computational ability.
• Must possess basic computer skills.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Extensive knowledge of the hotel, its services and facilities.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, NLRA
• Be available to help other departments in emergency situations.
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

QUALIFICATIONS

• Previous sales experience required.
• Hotel sales experience strongly preferred.
• Driver’s License and clean MVR.
• Proficient in Microsoft Word, Office, Excel and PowerPoint.
• Well organized and detail oriented.
• Ability to work independently.
• Display initiative, perseverance and analytical skills.
• Effective communication.
• Professional and ethical.
• Excellent customer service skills.
• Quick learner and hard worker.
• Team player and ability to get along with others.
• Available to meet guests which may include weekends.
• Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)
• Highly energetic and motivated individual.
• Ability to work independently with little supervision.
• Excellent interpersonal and communication skills with strong customer/client focus essential.
• Strong problem-solving skills.
• Ability to work in a fast-paced, high-pressure environment.
• Ability to shift and manage multiple priorities while adapting easily to change.
• Results driven focus and ability to work through to completion in a timely manner.
• Strong work ethic and the willingness to learn and take direction.
• Ability to work effectively as part of a team.
• Commitment to safety.
• Attention to detail and ability to follow instructions accurately.
• Critical thinking and problem-solving skills.
• Possess a natural high degree of Emotional Intelligence (EQ) along with self-awareness, social adeptness, self-confidence, discipline, and strong relationship management skills.
• Exhibits great poise in difficult or stressful situations.
• Cultivates an environment of readiness and alertness.
• Projects a positive company image to the public.
• Must be willing and able to sign A&R Hospitality’s non-disclosure and non-compete agreements.
• Must be willing to submit to a criminal background investigation.

WORKING CONDITIONS

• This position will require long periods of standing on hard surfaces, occasionally in warm temperatures.
• Extensive lifting of supplies and materials and moderate to loud noise.
• Use of hands and arms to reach for, grasp and manipulate objects is required.
• Finger dexterity required for computer use.
• Ability to lift up to 25 pounds.
• Must be able to travel up to 50%
• Regularly required to use oral communication skills; observe and interpret situations; learn and apply new information or skills; and interact with staff, other organizations and the public.

A&R Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

To ensure equal employment opportunities to qualified individuals with a disability, A&R Group will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the business would result. Employees who may require a reasonable accommodation should contact the Human Resources Department to begin the ADA interactive process.