Area General Manager - Houston, TX - Landing

About the Role:

We are hiring an Area General Manager to join us at Landing! In this role, you will join our Field Operations team and be responsible for success in the Houston, TX Market. Success in this role looks like ownership, you’ll own the large decisions and the small details that lead to providing an amazing member experience within your market. 

About the Team:

Our Field Operations team owns the support of Member and Property needs while working closely with our host, installation, and property success teams, based in our Birmingham, AL headquarters.  Working together, our goal is to provide an exceptional experience for our members in the Houston Market.  Area General Managers (AGM’s) report to Area Leaders and are imperative to Landing’s success.

What You'll Do:

• Assume ownership and manage relationships of key accounts within a portfolio of properties
• Support a team of full-time cleaners and installers (independent contractors)
• Coordinate team schedules and leverage critical tasks to high performers
• Inspect cleaned homes and identify training opportunities
• Evaluate the property and home condition, ensuring inventory meets Landing standards
• Oversee members’ reservations from beginning to end as a key point of contact to ensure 100% member satisfaction
• Monitor and resolve member support tickets through all member communication channels
• Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
• Simultaneously complete multiple daily tasks and build processes for the future 
• Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
• Build weekly market performance reports and present them to Field Operations leaders

What You Need:

• This is an In-Market position without a physical office. Location required in the Houston, TX area.
• Strategic Doer: You’re an expert at zooming out and seeing the big picture, but don’t overlook the tiny details and love to build from the ground up.
• Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization.
• An obsession with customer experience and satisfaction 
• Ability to thrive in high-growth environments and an evolving startup atmosphere
• Experience using data and metrics to drive improvement
• Strong organizational and leadership qualities, an over-communicator, proactive ownership style
• Ability to earn the trust of leadership, work independently, and drive results with minimal supervision
• The hands-on mentality to jump in and get things done when it counts

Benefits & Perks:

Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you!

• Solid compensation package stock options
• Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
• We’ve got you covered with a 401(k) plan and access to ImmediatePay
• Feel relaxed with super generous PTO policy
• Opportunities for upward mobility - we want you to grow with us!
• Explore and travel comfortably with 7 free nights in a Landing home per year
• Employee perks for temporary or indefinite stays when you choose to live with Landing

With this opportunity we can also offer: 

• Monthly phone and car allowances

• Variable monthly bonus

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