Area Director of Operations - NFC Amenity Management

Job description

WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.

A typical day for our Area Directors…

As an NFC Amenity Area Director, you get to work at some of the most exclusive addresses in the area, where you will oversee dynamic, forward-thinking, top-notch services. In this role, you will lead, manage, and support the operations of multiple properties within your designated area. Ultimately, as an Area Director, you'll be the driving force behind our growth and success.

Here are just a few other responsibilities you will have throughout your day:

• You will lead the way for site managers and their teams, inspiring them to do their best work and encouraging collaboration.
• Collaborate with NFC’s senior leadership on creative, area-specific growth and development strategies, that align with the company's overall vision.
• Monitor performance and take action to assist the onsite team to consistently enhance performance and service.
• Build and maintain strong relationships with clients, your team members, and your NFC support team.
• Ensure exceptional customer experiences by inspecting and maintaining high service standards.
• Confidently and effectively solve problems and make operational decisions.
• Find, train, and develop the superstars within your teams.
• Manage the approved budget for each property within your portfolio, including revenue and expense tracking for financial success.
• Perform 5-diamond inspections to make sure the facilities are clean, tidy, cozy, and always show-ready.
• Ensure compliance with health and safety regulations.
• Stay in the loop on market trends, and client’s needs.
• Monitor service quality and make adjustments as necessary.
• Address clients' concerns or issues in a prompt, professional, and courteous manner.
• Constantly visit properties, maintaining a well-groomed, professional appearance.
• Enjoy genuinely interacting and connecting with people.

We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming is a must! The salary for this position is $90,000-$100,000 per year plus bonuses. Previous multi-site management experience is required.