AREA COACH - 3220 Stockton Hill RD - Arizona Department of Economic Security

This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6032314
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# AREA COACH KINGMAN,AZ {#position-info-title}
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You are applying for work with a franchisee of Taco Bell, not Taco
Bell Corp. or any of its affiliates. If hired, the franchisee will be
your only employer. Franchisees are independent business owners who set
their own wage and benefit programs that can vary among franchisees.

The Area Coach (AC) provides overall leadership and direct supervision
of approximately 5 - 10 Taco Bell restaurants to ensure that each
Restaurant General Manager (RGM) meets or exceeds the Annual Operating
Plan established for their individual unit.

The position is intended to be almost exclusively as support for the
RGMs. The AC accomplishes these objectives by actively engaging in the
coaching and direction of RGMs and Assistant General Managers (AGMs) on
a day-to-day basis. Focal points include establishing and reviewing
unit-specific performance targets in guest service, margin improvement
and employee satisfaction, maintaining company standards in food safety,
product and facility specifications, allocating limited capital budgets
to meet highest priority facility needs, introducing and reinforcing new
company products and initiatives, and selecting, training, developing
and motivating managerial employees. The AC may directly perform
hands-on operational work as necessary to train new managerial
employees, respond to immediate or severe customer service needs or
otherwise role model appropriate skills and behaviors in the
restaurant.

Roles:

You have two primary roles. Your principle role is to support the
long-term development of your RGMs. Your second role is to ensure that
customers are receiving a consistent and positive experience in our
restaurants.

*Priority #1: Build Management Capability: People*
- Role model the How We Work Together Principles.
- Find and hire the best RGMs, Assistant General Managers and Shift
Managers.
- Personally conduct orientation to set up new managers for success.
- Build a deep bench of talented restaurant leaders.
- Coach your RGMs on the 4 Rights in their restaurants.
- Impart skills every day to grow performance and to develop.
- Takes action without being told, goes beyond what is simply required
and maintains a high activity level.
*Priority #2: Ensure Consistent Customer Satisfaction: Customer*
- Role model Customer Mania, especially when youre in the restaurant.
- Understand how customers are viewing your restaurants through
scheduled visits and detailed analysis (OSAT and CORE).
- Coach your RGMs to ensure that each restaurant consistently delivers
CHAMPS.
- Work with your RGMs to identify and develop strategies to address
opportunities.
- Lead product and program rollouts with your RGMs to ensure success.
- Participate in Centralized Orientation.
- Know how your restaurants compare with competitors and strive to be
the best.
- Resolve Customer complaints quickly while maintaining positive
Customer relations.
- Demonstrates a positive and enthusiastic attitude with co-workers,
subordinates and customers.
*Priority #3: Coach Process and Discipline Around the P&L: Sales and
Profits*
- Analyze the financial performance of your area and understand
trends.
- Coach your RGMs, using EARS and the Period Business Review, on ways
to drive sales and maximize profitability.
- Provide regular feedback to the RGM through 1:1s.
- Provide ongoing constructive and complimentary feedback to the RGM,
AGM, SMGR and Team Members.