Area Asset Protection Manager - Evergreen Goodwill of Northwest Washington

About Goodwill
We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of diversity, equity and inclusion (DEI). We embrace our employees' differences and acknowledge and support our collective responsibility. If you need any assistance in applying please contact Recruiting@evergreengoodwill.org for any assistance or accommodation requests.

Job Title: Area Asset Protection Manager

Salary Range: $56,000-65,000

Location: South Seattle (multi site coverage)

About the Position

The Area Asset Protection Manager is primarily responsible for all Asset Protection, Loss Prevention, Security, and Safety related issues within an assigned geographic area of responsibility.This role seeks to enhance profitability, prevent loss of organizational assets, to control shrinkage from both internal and external causes, and assist in driving a culture of safety.

The assigned area of responsibility will be determined by the Senior Director of Asset Protection and may include, but is not limited to, retail/outlet stores, transportation assets, attended donation centers (ADCs), warehouses, Job Training and Education Centers (JTE), and other buildings or property owned or operated by Seattle Goodwill.

Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Develop and maintain collaborative working relationships with other stakeholders both inside and outside the organization.
• Effectively detect and deter external individuals who are attempting to misappropriate organizational assets.
• Treat subjects with dignity, courtesy and respect at all times.
• Asset Protection focus will be on shrink reduction, incident mitigation, merchandise recovery, and minimizing unnecessary losses to revenue.
• Communicate areas of probable/possible internal loss activity to the assigned District Asset Protection Manager or the Senior Director of Asset Protection and obtain authorization prior to initiating any internal investigation or the installation of any covert CCTV equipment.
• Promptly and thoroughly investigate all cases of suspected internal theft, fraud, and misconduct within area of assignment.
• Properly document and maintain files of all activity not later than 24 hours following an incident.
• Appropriately maintain evidence in cases.
• Pursue restitution for any cases as appropriate.
• Forward all written requests for civil compromise to the Senior Director of Asset Protection along with recommendation for approval/disapproval and relay any extenuating circumstances.
• Immediately forward all attorney communication to the Senior Director of Asset Protection.
• Immediately report any non-productive detentions to the Senior Director of Asset Protection.
• Perform all job functions in a safe, ethical, and legal manner.
• Protect the organization from foreseeable litigation at all times.
• Provide customers and employees and other stakeholders with the highest level of customer service possible.
• Effectively employ all available technological tools including but not limited to: CCTV, POS, Time and Attendance, Alarm Systems, and Databases.
• Actively participate in physical inventories and in monitoring inventory processes in area of assignment.
• Ensure that all CCTV equipment is clean, functional and operating properly.
• Assist in the installation/movement or repair of CCTV equipment when requested to do so.
• Effectively schedule any budgeted contract security hours in area of assignment to achieve the most effective results. Review all schedules prepared by the contract company in advance of implementation.
• Promptly review all security company invoices for proper billing in area of assignment.
• Conduct regularly scheduled, random, and pinpoint surveillances at assigned facilities and ADCs. Surveillances will include open and closed hours.
• Conduct and document regular (scheduled and unscheduled) operational compliance audits in each facility within assigned area of responsibility. Including but not limited to: cash handling, cash office procedures, locker checks, bag checks, seal control, alarm procedures, key control, opening and closing procedures, discrepancy reporting, employee purchasing, mishandling, safety compliance, and identification badge compliance.
• Conduct regular audits of facility key control and ensure that all keys are properly accounted for.
• Verify that alarm call lists and access lists are current and that alarm codes are not proliferated.
• Ensure that all after hours alarm calls are properly responded to.
• Verify that safe combinations are changed promptly when warranted by staff change or compromise.
• Conduct and document quarterly training meetings at facilities within area of assignment on an Asset Protection/ loss prevention/safety/security related subject. Maintain meeting notes to include names and signatures of all attendees.
• Attend asset protection, security and safety related training as directed.
• Ensure an adequate number of CPR/First Aid certified personnel at each location within assigned area.
• Respond to and render immediate first-aid to customers, employees, volunteers, visitors and students as necessary.
• Assist the Safety team upon request and maintain open lines of communication regarding all safety issues.
• Regularly participate in evacuation drills and safety meetings.
• Assist with new store openings and/or store closures. Effectively protect the assets of Seattle Goodwill during the entire construction/closing phases.
• Submit timely reports, documents, and schedules as directed by the Senior Director of Asset Protection.
• Keep the District Asset Protection Manager informed of all significant events.

• Upholds safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; reports any potential hazards or accidents.
• Other duties as assigned.

Supervisory Responsibilities :

Carries out supervisory responsibilities in accordance with Goodwill's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Education: High school diploma or equivalent; Associate's degree preferred.

• Experience: 3-5 years' experience in retail loss prevention/asset protection with substantial experience deterring shoplifters in a safe, legal, and ethical manner.
• 2 years supervisory experience.
• Excellent communication skills, both written and verbal. Write clear, concise, grammatically correct reports.
• Self-starter who can perform with a minimum of supervision.

Certificates, Licenses, or Registrations:

• Prevention Qualified (LPQ) preferred or LPQ certification within 6 months of hire or bachelor's degree with 2 years relevant experience.

• Must have valid Washington Driver's license and proof of insurance along with good driving record.

Computer/Technology Skills:

• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Excellent computer and Internet search skills, including rapid and accurate keyboarding.
• Ability to learn new technology and software as related to the job.

Physical Abilities:

While performing the duties of this job, the employee will be required to lift and carry 20-30 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Ability to operate computer systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities :

• Interpreting and analyzing data
• Problem Solving
• Time management
• Negotiation skills
• Strong written and verbal skills
• Creating written communication
• Prioritization
• Attention to detail

Work Environment: Office, retail, warehouse and outside environments where temperature and conditions vary, exposure to dust and inclement weather. This position requires regular travel to stores, offsite meetings and events. This role is expected to work occasional evenings, weekends and holidays. The type and number of assigned facilities will vary by assignment.

Work at least one retail-closing shift and one early opening shift per assigned location per month. This position may require occasional overnight travel.

Some late night, inclement weather, secluded area and solitary assignments. Some after-hours camera installation, maintenance, and repair. Exposure to dust, noise and crowds.

General Description of All Benefits

Evergreen Goodwill provides the following benefits to employees:
https://evergreengoodwill.org/evergreen-goodwill-employee-benefits

• Healthcare coverage that includes medical, dental, vision, and prescription coverage
• 100% employer-paid life insurance coverage, and supplemental coverage for life, accident, illness, and short- and long-term disability
• Employee Assistance Program
• Interest-free loans for personal needs
• Access to an employee CARES (Creating Access to Resources for Employee Support) Program for unplanned life emergencies
• 403(b) Retirement Savings program with competitive matching from Evergreen Goodwill
• Paid vacation and sick time
• T uition reimbursement program
• 15% discount on select T-Mobile plans for all employees
• 20% employee discount at your Evergreen Goodwill store, and other perks

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.

Job Family: Asset Protection

Pay Type: Salary
Min Hiring Rate: $56,000.00
Max Hiring Rate: $65,000.00