Area Account Representative (Non Acute) - Omnicell
Houston, TX
About the Job
Account Area Representative
The Area Account Representative position will focus on developing long-term relationships within the portfolio of assigned customers/prospects and building relationships with key business executives and stakeholders within each customer. Will be responsible for increasing the portfolio footprint, market share and customer satisfaction within his/her assigned account base and achieving quarterly & annual quota targets. Additionally, the position will require the ability to analyze operations, organizational challenges, and connect those needs with Omnicell solutions and services. This role will work closely with other sales team members, as well as Clinical Consultants and internal support resources. Normal interactions will be with C-level executives and Directors at current and potential customers to ensure the highest levels of growth and customer satisfaction with our products and services.
Responsibilities:
+ Demonstrate an understanding of the industry drivers and trends that are impacting our customers and driving their business
+ Identify opportunities for cross-selling new products across Omnicell, selling add-on and replacement solutions, and lay the foundation for customer success.
+ Meets assigned goals for quota attainment, account strategy development, revenue retention and growth and reference ability in assigned accounts
+ Develop account specific business plans, execute against them, and provide routine business updates.
+ Proactively lead a collaborative strategic account planning process that develops mutual performance objectives, implementation targets, and critical milestones with customers
+ Conduct presentations, demonstrations, and corporate site visits.
+ Act as both the internal and external customer liaison, serving as the customer sponsor, including monitoring, and supporting all activity through the appropriate part of our organization and escalating customer issues quickly if problems are not being addressed sufficiently
+ Develop and maintain relationships with senior level executives at assigned accounts to identify opportunities, develop alliances and ensure customer needs are met.
+ Raise awareness of Omnicell solutions and effectively communicating Omnicell business strategy and value propositions within the customer at multiple levels throughout the organization.
+ Present educational information and contract proposals to assigned accounts.
+ Execute the company KPIs to build strong pipeline and customer satisfaction.
+ Negotiate and execute contract strategies as needed.
+ Work with internal teams (Sales Support, Marketing, Operations, IT, Finance, Technical Support) to assist in understanding and meeting customer requirements. Provide direction and coordinate activities to support customer needs. Research, develop and communicate corrective actions needed to resolve problems.
+ Set appropriate expectations with internal teams. Negotiate timelines and ensure that all deadlines are achieved.
Required Knowledge and Skills:
+ Demonstrated advanced knowledge and experience with healthcare, preferably institutional pharmacy, specialty pharmacy, hospital or PBM.
+ Proven ability to develop account level strategic and tactical plans, successfully executing against measurable metrics.
+ Proven high level of financial acumen and negotiations skills.
+ Proven success in generating and negotiating hospital contracts.
+ Intermediate experience with MS Office Products
+ Experience with Salesforce CRM
+ Ability to communicate effectively in both verbal and written formats
Basic Qualifications:
+ 2+ or more years in a Healthcare Sales Environment or successful completion of Omnicell’s Field Development certification program.
+ Bachelor’s degree from an accredited university
Preferred Qualifications:
+ Experience with Pharmacy or Hospital Automation
+ Proven ability to develop account-level strategic and tactical plans, successfully executing against measurable metrics.
+ Proven high level of financial acumen and negotiation skills.
+ Proven success in generating and negotiating hospital contracts.
+ Complex Sales Process Knowledge (Miller Heiman, Challenger)
+ Knowledge of relevant products/services / solution offering categories in a technology company preferred
+ Strong negotiation, conflict management & customer service experience; experience with being the Issue Resolution Liaison for the customer
Work Conditions:
+ Field-based position
+ Home office environment
+ Travel required _50_%
+ Physical Requirements – Sitting, standing, walking, and using a keyboard. May also be required to lift demo equipment as needed during trade show events.
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
+ As Passionate Transformers , we find a better way to innovate relentlessly.
+ Being Mission Driven, we consistently deliver on our promises.
+ Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
+ Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
+ Intellectually Curious, eager to think deeper to learn and improve.
+ In Doing the Right Thing , we lead by example in ALL we do.
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About The Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Job Identification: 3629
Job Category: Strategic Account Management
Posting Date: 01/14/2025, 8:14 PM
Job Schedule: Full time
Locations: Phoenix, AZ, United States
Denver, CO, United States
Dallas, TX, United States
Houston, TX, United States
Portland, OR, United States
Chicago, IL, United States
Job Level: Experienced
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
The Area Account Representative position will focus on developing long-term relationships within the portfolio of assigned customers/prospects and building relationships with key business executives and stakeholders within each customer. Will be responsible for increasing the portfolio footprint, market share and customer satisfaction within his/her assigned account base and achieving quarterly & annual quota targets. Additionally, the position will require the ability to analyze operations, organizational challenges, and connect those needs with Omnicell solutions and services. This role will work closely with other sales team members, as well as Clinical Consultants and internal support resources. Normal interactions will be with C-level executives and Directors at current and potential customers to ensure the highest levels of growth and customer satisfaction with our products and services.
Responsibilities:
+ Demonstrate an understanding of the industry drivers and trends that are impacting our customers and driving their business
+ Identify opportunities for cross-selling new products across Omnicell, selling add-on and replacement solutions, and lay the foundation for customer success.
+ Meets assigned goals for quota attainment, account strategy development, revenue retention and growth and reference ability in assigned accounts
+ Develop account specific business plans, execute against them, and provide routine business updates.
+ Proactively lead a collaborative strategic account planning process that develops mutual performance objectives, implementation targets, and critical milestones with customers
+ Conduct presentations, demonstrations, and corporate site visits.
+ Act as both the internal and external customer liaison, serving as the customer sponsor, including monitoring, and supporting all activity through the appropriate part of our organization and escalating customer issues quickly if problems are not being addressed sufficiently
+ Develop and maintain relationships with senior level executives at assigned accounts to identify opportunities, develop alliances and ensure customer needs are met.
+ Raise awareness of Omnicell solutions and effectively communicating Omnicell business strategy and value propositions within the customer at multiple levels throughout the organization.
+ Present educational information and contract proposals to assigned accounts.
+ Execute the company KPIs to build strong pipeline and customer satisfaction.
+ Negotiate and execute contract strategies as needed.
+ Work with internal teams (Sales Support, Marketing, Operations, IT, Finance, Technical Support) to assist in understanding and meeting customer requirements. Provide direction and coordinate activities to support customer needs. Research, develop and communicate corrective actions needed to resolve problems.
+ Set appropriate expectations with internal teams. Negotiate timelines and ensure that all deadlines are achieved.
Required Knowledge and Skills:
+ Demonstrated advanced knowledge and experience with healthcare, preferably institutional pharmacy, specialty pharmacy, hospital or PBM.
+ Proven ability to develop account level strategic and tactical plans, successfully executing against measurable metrics.
+ Proven high level of financial acumen and negotiations skills.
+ Proven success in generating and negotiating hospital contracts.
+ Intermediate experience with MS Office Products
+ Experience with Salesforce CRM
+ Ability to communicate effectively in both verbal and written formats
Basic Qualifications:
+ 2+ or more years in a Healthcare Sales Environment or successful completion of Omnicell’s Field Development certification program.
+ Bachelor’s degree from an accredited university
Preferred Qualifications:
+ Experience with Pharmacy or Hospital Automation
+ Proven ability to develop account-level strategic and tactical plans, successfully executing against measurable metrics.
+ Proven high level of financial acumen and negotiation skills.
+ Proven success in generating and negotiating hospital contracts.
+ Complex Sales Process Knowledge (Miller Heiman, Challenger)
+ Knowledge of relevant products/services / solution offering categories in a technology company preferred
+ Strong negotiation, conflict management & customer service experience; experience with being the Issue Resolution Liaison for the customer
Work Conditions:
+ Field-based position
+ Home office environment
+ Travel required _50_%
+ Physical Requirements – Sitting, standing, walking, and using a keyboard. May also be required to lift demo equipment as needed during trade show events.
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
+ As Passionate Transformers , we find a better way to innovate relentlessly.
+ Being Mission Driven, we consistently deliver on our promises.
+ Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
+ Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
+ Intellectually Curious, eager to think deeper to learn and improve.
+ In Doing the Right Thing , we lead by example in ALL we do.
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About The Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Job Identification: 3629
Job Category: Strategic Account Management
Posting Date: 01/14/2025, 8:14 PM
Job Schedule: Full time
Locations: Phoenix, AZ, United States
Denver, CO, United States
Dallas, TX, United States
Houston, TX, United States
Portland, OR, United States
Chicago, IL, United States
Job Level: Experienced
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Source : Omnicell