Arbitration Administrator - Carvana

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

Job Summary:  Reporting to the designated manager, resolve differences between the buyer and seller arising from representations the seller makes on the auction block and is solely responsible for any mechanical issues which may come up.  Perform all duties assigned by the General Manager or designated manager.   Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times by persons under their jurisdiction.

Responsibilities

• Provide prompt and courteous service:
• Demonstrate friendliness and greet every customer as they enter and participate at the sale.
• Perform customer arbitration transactions in a prompt and courteous manner.
• Maintain a professional appearance consistent with the Handbook.

• Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
• Be thoroughly familiar with procedures for handling all aspects of customer service. 
• Resolve any customer complaints in a friendly, courteous manner.  Advise General Manager or designated manager of all serious complaints or incidences.
• Resolve arbitration differences in a polite and distinct manner, making sure each customer is aware of sale regulations.   
• Coordinate third party inspections and perform proper recordkeeping.
• May perform accounts receivable duties.
• Understand and enforce the auction’s arbitration policies and procedures. 
• Practice and promote teamwork at all times.  Set a good personal example of attitude and performance.
• Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager or designated manager or other corporate sources.  Maintain a good flow of communication with General Manager or designated manager and office personnel.
• Recommend new customer services and procedures to the General Manager or designated manager.
• Inform the General Manager or designated manager and Facilities of all breakdowns and maintenance immediately.  Ensure good routine preventative maintenance.
• Make sure all Department area conditions do not threaten employee or customer safety.  Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property.  Report all incidents to the General Manager or designated manager immediately.  Practice proper loss prevention and reaction procedures.  Report all incidents properly and immediately. 

Educational Requirements and Qualifications:  High School Diploma/GED with one (1) year of mechanical experience preferred and at least one (1) year of auto auction experience preferred.  Basic computer skills are required.  Must be qualified to operate a motor vehicle and possess a valid driver’s license.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be qualified to operate a motor vehicle and possess a valid driver’s license.
• Must have a demonstrated ability to read, write, and communicate effectively in English.
• Must have the ability to physically operate vehicle equipment and tools

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

• The physical activity requirements of the position range from Light to Medium Physical Work. 
  • Frequent – standing, watching, touching, listening, walking, talking
  • Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. 

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

• • Note:  Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions.  This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.