AR Specialist - Watts Water Technologies Inc

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

As the Accounts Receivable Specialist, you will resolve accounts receivable for an assigned territory, ensuring positive customer relations and meeting company performance standards. Under the guidance of the Regional Controller, you’ll manage customer disputes, drive satisfaction, and contribute to multiple accounting, audit, and financial functions.

You Will:

• Conduct analytical reviews of your assigned collections territory to prioritize research efforts and determine the best approach for each account, whether through calls, letters, or other methods.

• Work with Field Sales, Agents, Logistics, and Management to address account risks, credit issues, disputes, and customer feedback, escalating concerns.

• Handle daily invoicing for shipped orders, manage customer payments, and perform bank reconciliations within Epicor.

• Initiate contact with customers to address and resolve payment and deduction issues promptly.

• Maintain accurate records of customer discounts, allowances, and rebates, ensuring all data is up to date.

• Resolve accounts receivable disputes within 15 days, unless dealing with large, multifaceted cases that should be resolved within 45 days.

• Follow established business rules and create credit memos to settle customer financial disputes.

• Keep comprehensive collection notes in Epicor and maintain organized records in MS Excel for all customers.

• Support Sales and Operations Managers in collecting COD payments and small dollar accounts.

• Assist Logistics and Distribution teams with relevant tasks related to outside distribution operations.

• Respond to customer requests by faxing or emailing invoices and bills of lading.

• Identify accounts needing escalation for collection agency placement or third-party activity and assist in preparation.

You Have:

• An Associate’s degree in Accounting, Business, or Finance (or equivalent work experience).

• 2+ years of experience in dispute resolution.

• Strong ability to manage high call volumes and adapt to shifting priorities.

• Proficiency in Microsoft Office and experience with Epicor, Glovia, or other major ERP software.

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

Work in both office and manufacturing environment. May occasionally be required to perform job duties outside the typical office setting.

Watts in it for you:

Please note that the followingbenefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.