Aquatics Operations Manager - JCCs of North America

Aquatics Operations Manager
Betty & Milton Katz JCC
1301 Springdale Rd.
Cherry Hill, NJ 08003

Job Summary:

The Aquatic Operations Manager will assist in the management and supervision of all aquatic programs, operations, and staff, including the operation of indoor and summer outdoor pool facilities. This role is responsible for ensuring the safety and satisfaction of all pool patrons while promoting high standards of aquatic programming, including swim lessons, lifeguard training, and special events. The Aquatics Operations Manager works closely with the Aquatics Director to ensure the smooth day-to-day operation of both indoor and outdoor pools (seasonal), ensuring compliance with all relevant health and safety regulations.

Job Responsibilities: (Must have 3-5 years supervisory experience to be considered for this role)

Program Management:

• Assist in planning, organizing, and implementing a variety of aquatic programs such as JSplash swim lessons, water aerobics, lifeguard training, and special events across both indoor and outdoor pools.
• Oversee registration processes for aquatic programs and maintain accurate participant records.
• Develop program schedules, including staff assignments and pool usage for both indoor and outdoor facilities.
• Assist in the evaluation and continuous improvement of aquatic programs to meet community needs.
• Assist with swim team season and various tasks assigned by the Aquatics Director.

Summer Outdoor Pool Operations:

• Oversee the preparation, operation, and closing of the outdoor pool for the summer season, ensuring readiness and compliance with health and safety standards.
• Monitor water quality, pool equipment, and safety measures specific to outdoor facilities, including seasonal maintenance and repairs.
• Implement specialty events related to summer months - BBQ, raft nights, relay races etc.
• Manage outdoor pool staffing levels, including recruiting additional seasonal lifeguards and ECC swim instructors as needed.
• Assist Aquatics Director with ECC camp including appropriate staffing ratios, summer camper swim report cards, fun day activities and buddy check system for all campers.
• Coordinate outdoor special events, birthday party scheduling, summer rentals, and more, ensuring smooth operations and safety during high-traffic summer months.
• Ensure proper storage and maintenance of outdoor pool equipment and supplies during the off-season.

Staff Supervision and Development:

• Assist in recruiting, hiring, training, and supervising lifeguards, swim instructors, and other aquatic staff for both indoor and outdoor operations.
• Conduct regular in-service training opportunities for lifeguarding staff - bi-monthly.
• Ensure that all staff are certified and maintain the required qualifications (e.g., lifeguard, CPR, and first aid certifications).
• Schedule staff shifts and monitor attendance, performance, and adherence to safety protocols.
• Conduct regular staff evaluations and provide feedback to promote growth and improvement.
• Be available for coverage needs of the department that may differ from regular schedule including sudden call outs or when coverage is not met by the lifeguarding or instructor team.

Facility and Safety Management:

• Oversee the day-to-day operation of indoor and outdoor pools, ensuring both are maintained in a clean, safe, and functional condition.
• Maintain Private Locker Room Whirlpool facilities, including regular cleaning, water chemistry and facility equipment.
• Conduct regular safety inspections of both pool areas, equipment, and water quality.
• Ensure compliance with local, state, and federal safety regulations, including water quality standards, pool chemical levels, and safety protocols.
• Coordinating maintenance and repairs with appropriate personnel and vendors for indoor and outdoor facilities.
• Serve as Manager on duty for the entire fitness and wellness wing 1-2 nights per week and weekends as assigned.
• Manage indoor and outdoor staffing levels and provide emergency coverage when staffing patterns differ from the posted schedules.

Customer Service:

• Serve as a point of contact for pool patrons at both indoor and outdoor locations and respond to inquiries, concerns, and complaints.
• Ensure a positive and welcoming atmosphere for all participants.
• Enforce pool rules and regulations while maintaining a professional and approachable demeanor.

Budgeting and Administration:

• Assist in preparing and monitoring the aquatics program budget, including budgeting for the outdoor pool season.
• Track program expenses and revenue, ensuring programs are financially viable as they relate to lifeguarding courses, special events etc.
• Maintain accurate records of certifications, program participation, and incident reports and reports to necessary internal agencies.
• Ensure high level of cooperation and communication between aquatics and other departments and agencies with the Federation as it pertains to scheduling, events, operation interruptions

Additional Duties:

• Participate in Agency wide special events and programming as needed.
• Attendance of departmental and agency staff meetings as assigned.
• Attendance of professional development conferences and departmental events as assigned.
• Other duties as assigned not outlined in the description as needed.

Required Licenses/ Certificates/Registrations:

• Valid Drivers and proof of insurance.
• Current certification in American Red Cross Lifeguarding, CPR/AED, and First Aid required.
• Certified Pool Operator (CPO) required within 60 days of hire.
• American Red Cross Lifeguard Instructor (LGI) or Water Safety Instructor (WSI) certification required within 180 days of hire.

Required Education & Experience: (Minimum education required; cite years & type of experience)

• High school graduate - required.
• Bachelor's degree in Recreation, Sports Management, Physical Education, or a related field preferred.
• Must have 3-5 years of experience in supervisory role
• Proficient in Microsoft Office
• Proficient in staffing scheduler - e.g. When2Work, ADP etc.
• Proficient in various CRM Platforms - e.g. Daxko Operations, salesforce etc.
• Ability to maintain high level of confidentiality

Additional Technical Requirements: (Specific knowledge and skills.Add paragraphs by clicking "enter" as necessary)

• Ability to perform work that is routine and strong attention to details
• Knowledge of systems and functionality.
• Ability to work in cross-functional teams.
• Excellent project management, customer service, organization, and time management skills.

EEO Statement:

The Jewish Federation of Southern New Jersey, and our family of agencies, is an Equal Employment Opportunity employer. We do not discriminate based upon a person's actual or perceived gender, race, creed, color, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, marital/civil union status, domestic partnership status, familial status, religion, national origin, nationality, ancestry, age, veteran or military status, disability that does not prohibit performance of essential job functions, or other legally protected characteristics.

The Federation participates in the E-Verify program.

The Federation is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need assistance or accommodation due to a disability, you may contact us via the link on this posting. EOE

$45,000 - $55,000

The Katz JCC houses a double gymnasium, 2 indoor pools, 2 outdoor pools, 2 elevators, 4 group wellness rooms, a state-of-the art fitness center with cardio and strength training equipment, 2 full size gymnasiums, a 16-room early childhood center with an Imaginarium climbing play structure, teen and adult lounges, a kosher cafe, a physical therapy facility, an art gallery, a library, a 5,000 square foot social hall & an XRKADE interactive exer-gaming studio.

The Katz JCC operates the largest Jewish Day Camp in North America, with an annual, average enrollment of 1,600 campers. The JCC Camps is located in Medford, NJ and has exceptional facilities.

The Community Inclusion special needs department provides social and recreational activities ranging from a basketball league to Jewish holiday celebration for both children & adults with physical and mental disabilities.

The JCC Membership serves 14,000 members that range from infants, to children and teens, to active adults to the frail elderly.

Our nationally accredited Sari Isdaner Early Childhood Department serves over 300 children in full and half day programs from infants and toddlers to kindergarten students.

Just 4 Kids After School Program serves over 100 elementary and middle-school aged children from over 20 local schools.

JCC Festival of Arts, Books & Culture brings authors, entertainers and speakers to the community. Annual attendance is approximately 10,000 people.

Sun National Bank Junior Maccabi Basketball League serves 400 children, kindergarten through 9th grade.

Senior Congregate Meal Program serves over 100 hot kosher meals to seniors 5 days per week as well as a cure for loneliness.

Community Day serves families in the Delaware valley with a day of hands-on fun and entertainment including some health & safety workshops.

The Annual Sports Award Dinner attracts major professional athletes as speakers and recognizes local leaders.