Appointment Scheduler - Bayonet Plumbing

• Manage incoming and outgoing mail, emails, and faxes
• Interact with customers via email to provide information
• Use computer system to track, gather information, and/or troubleshoot customer issues
• Process transactions and reply to inquiries about services
• Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
• Schedule appointments and field customer questions
• Address problems and requests by transmitting information or providing solutions
• Ensure that appropriate actions are taken to resolve customers problems and concerns
• Enter data in computer system and maintain logs/records of calls, activities and other information
• Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
• Show care and compassion for customers
• Maintain the highest level of customer service
• Effective communication with all other dispatchers and persons in the office
• Ability to work as a team
• Ability to work in a very fast paced, high pressure environment

• Email/Outlook Experience 1-2 years minimum 
• Excellent communication skills, including active listening
•  Service-oriented and able to resolve customer grievances
•  Proficient computer skills
•  Proficient phone/communication skills
•  Great attention to detail
•  Ability to multitask
•  Must be willing to work on varied evenings and weekends.
•  HVAC or Plumbing office experience a plus

•  High school diploma or equivalent
•  Customer Service Experience Required

• Medical Insurance
• Dental, Vision, Accident, Short Term Disability, Critical Illness, and Hospitalization Insurance 
• 401K
• Company paid Life Insurance and Long Term Disability Insurance.
• Bonus commission package

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