Applications Support Engineer-Chicago, IL OR Remote - Georgia Tek Systems

Chicago, IL

About the Job

Position: Applications Support Engineer
Location: Chicago, IL
Duration: 12 Months
Rate: DOE

US Citizens and Green cards are Preferred. No 3rd party C2C acceptable.

Here is what we are looking for in an ideal candidate.

Role and Responsibility

Operational, Integration, Build and Manage Support
Create and maintain documentation, including solution requirements specifications, application configuration and operational runbooks
Support in systems integration, webservices, backend infrastructure, cloud security, and build / release engineering
Support build, manage, automate and administer applications, tools and services
Gather and analyze business requirements from stakeholders
Conduct gap analysis to identify areas of inefficiency and develop recommendations to bridge these gaps
Monitor project progress and provide regular status updates to stakeholders
Participate in testing and quality assurance activities to ensure that solutions meet business requirements

Customer support and ticket tracking/resolution
Participate customer facing support
Create, update and complete support tickets and Jira's

Applications supported (23): 6 of which are considered Critical Firm applications. The highlighted applications are the primary focus for this role.

Accuroute – critical
Copitrak – critical
NQ Zebraworks - critical
EMS - critical
Novisurvey - critical
Research Monitor – critical
Building Management Systems (Client)
Lutron (lighting)
Centerstone
Courtroom Insight
Deem/ETTA
Drafting Assistant
Faceset
Key System
Key System
My Quickcharge
Client Sendsuite Enterprise
Otrak
Seamless/Grubhub
Social Tables
Vable
Visual Lease
Westlaw
Bloomberg terminal

Source : Georgia Tek Systems