Applications Architect/Supervisor - Voice Services - Ventura County, CA

What We Offer
 
The County of Ventura offers an attractive compensation and benefits package. Aside from our base salary range, an employee in this position will also be eligible for the following:
 

• A general salary increase (GSI) of 3.5% effective December 22, 2024.
• Educational Incentive – An educational incentive of 2.5% for completion of an associate degree, 3.5% for completion of a bachelor’s degree, OR 5% for completion of a graduate degree.
• Flexible Workweek – A compressed work schedule (e.g., 9/80 workweek) may be available for some positions.
• Vacation Accrual – New regular, full-time employees shall accrue approximately 14 days of vacation a year for the first 10,400 hours or 5 years of service; vacation accruals increase at 5, 11, 12, 13, 14, 15 and 20 years of service topping out at 26 days a year and 400 hours of vacation hours banked.
• Vacation Leave Redemption - After 14,560 hours of continuous County service an employee may elect to "cash in" or redeem up to 80 hours of vacation accrued in the same year after using 80 hours of vacation in the preceding 12 months.
• Sick Leave – Full time regular employees accrue 3.08 hours of sick leave per pay period with an advance at hire of 40.04 hours which will be balanced at the completion of 13 bi-weekly pay periods.
• Health Plans – You are afforded an annual flexible credit allowance for purchasing medical, dental, and/or vision insurance from a group of authorized plans.
• Flexible Spending Accounts - Pre-tax benefit towards eligible medical, dental and vision care expenses.
• Pension Plan – Participation in County’s defined pension plan, which has reciprocity with CalPERS.
• Holidays – 12 paid days per year which includes a scheduled floating holiday.
• Additional Benefits – Tuition Reimbursement, Disability Plans, Employee Assistance Program, Life Insurance, Wellness Program.

The Department
The Information Technology Services Department (ITSD) works with every Ventura County department/agency to provide the necessary technology infrastructure and consulting/contracting services to meet ongoing and emerging business needs, including project management, business process improvement, applications support, voice/data infrastructure, data security, threat and vulnerability/risk management, and extended staffing.
 
The Position
Under general direction, incumbents are responsible for planning, leading and/or performing: application requirements definition, system component mix and architecture definition, application design, application development, and system implementation. Responsibilities may also include the technical supervision of subordinate analysts and programming staff.
 
The Ideal Candidate
The ideal candidate will have extensive, recent technical experience in customer journey/call center application configuration, requirements definition, architecture design, development, testing, implementation, and integration with other applications and/or platforms.
 
The Applications Architect/Supervisor position is represented by the Service Employees International Union (SEIU), Local 721 and is eligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Regular (including temporary and Fixed Term), Intermittent, and Extra-Help vacancies within the Information Technology Services Department. There is currently one (1) Regular, Full-time vacancy.
 
TENTATIVE SCHEDULE
OPENING DATE: Monday, March 25, 2024
CLOSING DATE: Monday, April 29, 2024