Applications Analyst II-(3279215) - Partners Healthcare System

About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity:

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

This Applications Analyst II position reports to IS Strategic Planning & Performance (SPP) at Dana-Farber Cancer Institute (DFCI). The Collaboration & Productivity Tools (CPT) team within SPP supports a suite of tools that evolve with the needs of DFCI to work more efficiently. In this role, the incumbent will be responsible for evaluating, implementing, and optimizing collaboration and productivity tools to enhance organizational efficiency and teamwork. The ideal candidate will have a strong understanding of various collaboration platforms, low-code solutions, system administration utilities, project management tools, and business productivity applications.

The analyst will serve as a key institutional resource for gathering business needs and understanding collaboration tool functionality and limitations to help teams apply the best solutions for productivity and efficiency. The analyst will help manage the catalog of collaboration tools supported by DFCI Information Services (IS), working in conjunction with applicable MGB resources. They will be proficient in numerous tools; analyze user requirements, data, and workflows; and provide consultative guidance to IS staff and DFCI business users.

Principal Duties and Responsibilities:

• Works with SPP leadership and CPT team members to maintain an overall tools strategy for DFCI. Includes coordination with DFCI IS colleagues, MGB partners, and vendors.
• Analyzes business needs to help determine best solutions for DFCI constituents at the team, department, or enterprise level in areas benefitting from digital solutions. Customizes and configures tools to align with business processes and optimize workflow efficiencies.
• Consults, designs, develops, implements, administers, and trains on collaboration tools. Integrates tools with existing systems and applications. Communicates progress to stakeholders. Reports status, metrics, and issues to leadership. Oversee deployment process, ensuring a smooth transition and user adoption.
• Supports numerous collaboration and productivity tools at agreed-upon levels. Fully supported tools may require extensive project work, system planning/enhancements, and regular training. Other tools may be supported at lighter levels and include account provisioning, license management, troubleshooting, vendor communications, and ad hoc training. Tools include but are not limited to Quickbase, Smartsheet, SurveyMonkey, Panopto, LinkedIn Learning, storage applications, and the Microsoft 365 suite expanded applications, including SharePoint, Teams, Forms, Power Apps, and others.
• Collaborates with CPT staff, leadership, training specialists, DFCI Communications, Information Security, and other applicable staff to promote the use of approved tools to departments and across the institute as appropriate.
• Assists SPP management with work requests as well as prioritization process and pipeline for user inquiries and resulting work and projects. This process determines whether to take on work, assign to others, or create a project team led by a PMO PM.
• Teams with training staff, analysts, administrators, and support personnel who are assigned to work on collaboration and productivity solutions. Works closely with training specialists in determining education needs and best learning assets to create and deliver for each supported tool.
• Participates in ongoing risk management in both new and established tools. Particular attention to data security and InfoSec policies and procedures.
• Partners with vendors, such as Microsoft, to determine use cases and best practices for deploying solutions within our tenant. Networks with relevant DFCI and MGB resources to ensure quality of tools and adhere to current policies and practices.
• Keeps abreast of new technologies and trends in the industry by reading, researching, networking, testing, and attending training/workshops/conferences to determine opportunities for DFCI.
• Evaluates the use and effectiveness of tools, as well as that of associated training and communications, using metrics to promote continual improvement.
• Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• May require occasional after hours and weekend work to perform tasks that cannot be done during standard business hours.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree required in information technology, computers science, or related field, or equivalent combination of education and proven work experience.
• 5+ years’ experience as an applications analyst, system/network administrator, or similar supporting constituents across an enterprise.
• Proficiency in developing, configuring, administering, training, and supporting software tools.
• Understanding the application and support of technology from a project management and business operations perspective.
• A combination of education and experience may be substituted for requirements.

Skills/Abilities/Competencies:

• Competent in using client-based and cloud-based tools information systems, tools, and software utilities within various infrastructure and web browser frameworks in Windows and Mac environments, including content management systems, storage utilities, Microsoft 365, and development and/or database tools. Propensity to assess and learn new tools.
• Demonstrated analytical, critical thinking, and problem-solving skills
• Needs-analysis approaches in gathering requirements and brainstorming solutions. Aptitude to effectively translate business requirements to functional requirements.
• Commitment to advancing productivity through the use and education of technology.
• Effective collaboration with all levels of personnel within the DFCI and MGB communities, including executives across various disciplines, technical and non-technical colleagues, and training specialists.
• Self-motivated, independent, and possesses the ability to learn quickly.
• Skilled in troubleshooting access, tool, and education issues in a service-oriented environment.
• Proven strength in communication, presentation, and documentation.
• Ability to co-lead and/or facilitate working sessions with all levels of staff.
• Extremely organized; work on operational and project assignments as prioritized by management.
• Capacity to successfully negotiate and collaborate with others of different skill sets, backgrounds, and levels within and external to the organization.
• Knowledge of the healthcare environment.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position requires occasional local travel to DFCI and/or MGB sites, vendors, and/or conferences.
• On-call coverage expected as business needs dictate.
• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.
• Normal office working conditions. The noise level in the work environment is quiet to moderate.
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and depth perception.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.