Applications Analyst (Hybrid) - Swedish American

POSITION SUMMARY:

The Information Technology (IT) Applications Analyst participates in and may lead the development, adoption, education, optimization, and support for assigned applications, systems, and platforms within the UW Health Information Services portfolio. This includes partnering with stakeholders to develop workflows, assess needs, facilitate discussions, assist in solution development, and influence organizational change.

The Analyst works closely with a variety of colleagues and stakeholders in person and remotely, forming trusted advisor relationships, to enhance the value and efficiency of solutions and platforms and support solution delivery across the enterprise.

The Analyst contributes to and may lead medium to large-scale projects and uses their knowledge in one or more systems, platforms, and technologies supporting patient care, revenue cycle, business areas, and administrative operations including:

• Electronic medical record (Epic) including patient portal, telehealth solutions, remote patient monitoring, and other solutions to enhance patient health
• Picture Archiving and Communication System (PACS), Vendor Neutral Archive (VNA), and related imaging systems
• Laboratory, cardiology, radiation oncology, and other clinical specialty areas
• Content management (OnBase), document administration and scanning, time and attendance, business productivity (Office 365), human resources, finance, and other specialty areas
• Enterprise resource planning and performance management (Oracle Cloud)

The platforms and systems include a combination of on premise and cloud-based technologies. Leveraging understanding of technology infrastructure, information security practices, and systems hardening the Analyst contributes to and may lead interface development, interoperability, and integration to strengthen highly reliable and secure platforms supporting remarkable healthcare.

The Applications Analyst works closely with employees and leaders across UW Health, UW School of Medicine and Public Health, partners, and affiliates. The Analyst participates in 24x7x365 on-call rotation, including periodic off hours work.

EDUCATION/TRAINING:

• Minimum
  • Associate degree in Healthcare, Information Technology, Business, Health Administration, Engineering, or related field
  • Two (2) years of relevant experience and education may be considered in lieu of degree
• Preferred
  • Bachelor’s or Master’s degree in Healthcare, Information Technology, Business, Health Administration, Engineering, or related field

LICENSURE/CERTIFICATION:

• Minimum
  • None
• Preferred
  • Vendor (e.g. Epic, Oracle, other) certifications as relevant for the position, per department guidelines
  • CPHIMS, PMP, ITIL

EXPERIENCE/SKILLS/ABILITIES:

• Minimum
  • Demonstrated success in design, development, configuration, support, and adoption of small to medium scale solutions
  • Demonstrated success applying critical thinking to identify problems and opportunities
  • Demonstrated success teaching and mentoring
• Preferred
  • Demonstrated success using, configuring, developing, or supporting the applications, tools, and platforms relevant to the position
  • Three (3) to five (5) years progressively responsible experience in an Information Services (IS) applications field
  • Demonstrated success working on or leading initiatives that use agile methods
  • Experience in IS or technology, direct clinical care, healthcare operations, or healthcare administration
  • Healthcare subject matter expertise including at least two (2) years of experience in a health system, academic medical center, or health payer organization
  • Experience supporting systems and/or operations in a 24x7 healthcare setting

REQUIRED SKILLS, KNOWLEDGE, and ABILITIES:

Information Services (IS) Core Competencies:

Intermediate proficiency in the following areas:

• Communication
• Critical thinking

Emerging proficiency in the following areas:

• Leadership including leads with integrity, maintains strategic orientation, demonstrates business & financial acumen, champions innovation, manages execution, leads & develops people
• Mentoring and teaching
• Lean management
• agile methodologies

Position Specific Competencies

• Intermediate proficiency in at least 3 IS application competencies including application security, customer service, data flow architecting, subject matter expertise, systems analysis and design, software testing, and troubleshooting.
• Emerging proficiency in project management
• Emerging proficiency in product management
• Emerging proficiency in organizational change management
• Emerging proficiency in technology awareness and strategic planning

Other Required Skills, Knowledge, and Abilities

Delivering Solutions:

• Demonstrated ability to initiate and follow through on low to moderate complexity projects, manage multiple tasks, and meet deadlines.
• Demonstrates professional maturity surrounding data access, data security, data sensitivity and data confidentiality

Physical/Mental Requirements If you require an accommodation, it is your responsibility to inform the recruiter.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

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