Application Support Specialist - Gallagher

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

The GBIT Operations team is responsible for the ongoing support and operation of production applications critical to our business. Within the GBIT Operations organization, the Application Support Specialist will join an experienced team of professionals responsible for supporting multiple applications, with a heavy focus on business intelligence applications. They will work to provide exceptional support to internal and external clients and continuously improve execution against defined SLAs and KPIs. This role will also partner with multiple internal IT teams and outside vendors to design and/or troubleshoot reports and metrics using a variety of Business Intelligence tools. The successful candidate will have the ability to work effectively in a remote work environment to deliver consistently excellent support through the application of logical troubleshooting and clear communication, will identify and suggest improvements within the team, and will proactively and transparently communicate the status of incidents and service requests to internal customers.

Due to the 24x7 nature of our business, the role requires availability off-hours at times.

• Provides support for a variety of applications with a heavy focus on Business Intelligence and data.
• Assists internal clients with creating and troubleshooting reports and dashboards within BI applications.
• Communicates IT issues in business terms.
• Exercises sound judgement in understanding business impact. Promptlyand appropriately escalates urgent issues to leadership.
• Engages with internal IT teams and external partners to determine the cause of issues and identifies ways to resolve them and prevent them from reoccurring.
• Quickly learns and adapts to new applications, new functionality, and new processes.
• With leadership guidance, develops and implements data sets and visualization for KPIs and SLA performance metrics within PowerBI.
• Ensures process documentation and SOPs are created, updated, and used consistently.

Undergraduate degree in Computer Science or related subject area and/or combination of relevant experience and education

• Demonstrable ability to establish and maintain strong working relationships with customers, team members, and leadership
• Demonstrated analytical, problem-solving and troubleshooting abilities
• Ability to quickly grasp and assimilate new technologies
• Strong written and verbal communication skills
• Experience with MS Products: Outlook, Word, Powerpoint and Advanced Excel skills

Desired:

• Experience with SSRS, PowerBI, and Business Intelligence / reporting applications
• Experience with a health insurance company, TPA, or claim processor and a thorough understanding on the underlying structure of claims transactions
• Experience supporting ETL processes
• Experience with MSSQL and/or HPE NonStop databases
• Experience with BMC Remedy or a similar ITSM solutions

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.