Application Support Specialist -General Application Support at Virtual Company
Parsippany, NJ 07054
About the Job
Direct Hire
Remote
Position Summary: The Application Support Specialist role involves managing software applications, installations, and upgrades for multiple office locations. This position entails designing, customizing, supporting, and maintaining software applications. Responsibilities include software installations and upgrades, configuring and maintaining Windows server environments, managing Citrix policies and updates, and providing technical support to end users.
Qualifications:
- Proficiency in Citrix Studio, Citrix Director, MCS, PVS, App Layering, FAS, Cloud Connectors, FSLogix.
- Basic Project Management skills.
- Ability to install, maintain, and upgrade third-party software solutions.
- Knowledge of hardware requirements, technical specifications, and documentation.
- Experience with Root-Cause Analysis and strong problem-solving skills.
- Ability to work independently and collaboratively in a team environment.
- Strong multitasking abilities and completion of assigned tasks.
- Proficiency in PowerShell scripting.
- Previous experience in legal or financial services is preferred.
Specific Responsibilities:
- Take primary technical ownership of software applications within the firm.
- Understand and implement layered infrastructure security concepts (firewalls, DMZ, IDS, virus protection, etc.).
- Build and deploy Citrix VDI and XenApp disks.
- Perform Citrix XenApp administration tasks such as server management, application testing, and reporting.
- Assist with the administration of Microsoft Teams, OneLogin, Group Policy, and other software.
- Troubleshoot Citrix issues post-migration (L3 level).
- Coordinate and document software upgrades and maintenance tasks.
- Manage server backups, disaster recovery plans, and business continuity efforts.
- Document application customizations for training purposes and maintain technical documentation.
- Troubleshoot application errors and coordinate vendor support as needed.
- Ensure the environment is up-to-date, efficient, secure, and available, and plan for disaster recovery.
- Prioritize, research, and resolve technical problems as they arise.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.