Application Support Specialist - Examworks Group, Inc.

The Application Support Specialist is an active member of the Information Systems team, working closely with members from every department to ensure all staff and clients are experiencing positive results with our software and related systems. This position works as a liaison between the Service Desk, Programming Team, Customers, and Employees to effectively troubleshoot, investigate, and resolve complex technical issues in the most efficient way possible.

• Provide technical support to business users by investigating, validating, and resolving reported issues.
• Create end-user documentation and instructions for software solutions and maintain/update such documentation as system changes dictate.
• Utilize internal software systems to provide support to our business units.
• Provide assistance as needed in migrating new acquisitions onto our software platform.
• Identify, analyze and document defects or inconsistencies in application functionality, user interface, output, and performance.
• Perform basic application testing to help ensure quality software releases.
• Work closely with developers and a variety of end users to ensure technical compatibility and user satisfaction is achieved.
• Act as a liaison between the business units, technology teams, and support teams in order to aid project scope, manage budgets, and ensure effective rollout and training of new technologies.
• Ensure and promote effective and efficient utilization of company resources.
• Participate in development of long range planning for new projects and programs.
• Maintain all standards of compliance.
• Provide advice, training, and technical support for various projects as required.
• Perform miscellaneous duties as assigned by Management.

• Associate's degree in a relevant field preferred
• A minimum of three years related experience in application support; or equivalent combination of education and experience required
• SQL experience is preferred
• Extensive knowledge in an MS Windows platform required
• Insurance industry experience preferred
• Proven experience at identifying problems and delivering assistance to resolve them
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively, and asking questions where clarification is needed
• Must be able to maintain confidentiality.

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ABOUT US:

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.