Application Support - Remote at The Computer Merchant, LTD.
About the Job
JOB TITLE: Application Support REMOTE
JOB LOCATION: Remote
WAGE RANGE*: 25 - 28.00/ hour
JOB NUMBER: 198113
REQUIRED EXPERIENCE:
Provide customer service and frontline support for clients subscribing to suite of SaaS Operations including Application Management, Hosting, CRN/FIX, and/or Compliance Services.
Windows; Active Directory; Batch; Batch processing Automation; Monitoring Automation.
• Control M
• Autosys
• Tidal
• Or any other Major Job Scheduling applications.
Nice to have:
1. Good communications
2. Experience Supporting Financial Application. If not financial then any application.
3. Excellent work Ethics
4. Enterprise Scheduler experience is a plus
Essential Functions:
Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD's SaaS Operations clients.
Coordinate with clients, internal colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRD's automation tools.
Follow departmental procedures to ensure timely, high quality delivery of service to Charles River global SaaS Operations clients and help ensure a "five 9's” level of service availability.
Escalate and track issues which exceed the scope of the frontline support capability.
Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.
Provide periodic off-hours support.
JOB DESCRIPTION
Acts as primary support for operational business systems and/or for the systems development and programming areas to assure the integrity, stability, and availability of these environments. Assures compliance to production standards, responsible for the identification, isolation, and resolution of all production problems. Having 3-6 years experience.
Requirements and Qualifications:
A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.
A minimum of 2-5 years of progressively responsible, relevant experience, preferably in customer facing roles.
Proven customer focused mindset and excellent customer service skills Excellent interpersonal, verbal, and written communication skills Aptitude for technical troubleshooting Ability to succeed in a mission critical, technical, customer service and support environment Ability to work effectively with internal departments and external vendors to resolve client issues General familiarity with Windows administration, networking, and databases preferred Exposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable, but not required Salesforce administrator or related experience desirable, but not required Ability to manage multiple, simultaneous priorities.
Proven organizational skills with attention to detail.
Ability to achieve results without close supervision. Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
Demonstrated practical, hands-on, "can-do” approach, and the ability to work efficiently and creatively. Strong analytical and problem-solving skills. Travel unlikely to be required. Flexibility with schedule and ability to work beyond regular business hours with periodic off hours support required.
Physical Requirements:
Involves work of a general office nature usually performed in a stationary position (E.G. sitting or standing) such as answering the phone, operation of a computer, and/or operation of a photocopier.
Involves movement between departments to facilitate workflow.
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
JOB LOCATION: Remote
WAGE RANGE*: 25 - 28.00/ hour
JOB NUMBER: 198113
REQUIRED EXPERIENCE:
Provide customer service and frontline support for clients subscribing to suite of SaaS Operations including Application Management, Hosting, CRN/FIX, and/or Compliance Services.
Windows; Active Directory; Batch; Batch processing Automation; Monitoring Automation.
• Control M
• Autosys
• Tidal
• Or any other Major Job Scheduling applications.
Nice to have:
1. Good communications
2. Experience Supporting Financial Application. If not financial then any application.
3. Excellent work Ethics
4. Enterprise Scheduler experience is a plus
Essential Functions:
Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD's SaaS Operations clients.
Coordinate with clients, internal colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRD's automation tools.
Follow departmental procedures to ensure timely, high quality delivery of service to Charles River global SaaS Operations clients and help ensure a "five 9's” level of service availability.
Escalate and track issues which exceed the scope of the frontline support capability.
Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.
Provide periodic off-hours support.
JOB DESCRIPTION
Acts as primary support for operational business systems and/or for the systems development and programming areas to assure the integrity, stability, and availability of these environments. Assures compliance to production standards, responsible for the identification, isolation, and resolution of all production problems. Having 3-6 years experience.
Requirements and Qualifications:
A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.
A minimum of 2-5 years of progressively responsible, relevant experience, preferably in customer facing roles.
Proven customer focused mindset and excellent customer service skills Excellent interpersonal, verbal, and written communication skills Aptitude for technical troubleshooting Ability to succeed in a mission critical, technical, customer service and support environment Ability to work effectively with internal departments and external vendors to resolve client issues General familiarity with Windows administration, networking, and databases preferred Exposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable, but not required Salesforce administrator or related experience desirable, but not required Ability to manage multiple, simultaneous priorities.
Proven organizational skills with attention to detail.
Ability to achieve results without close supervision. Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
Demonstrated practical, hands-on, "can-do” approach, and the ability to work efficiently and creatively. Strong analytical and problem-solving skills. Travel unlikely to be required. Flexibility with schedule and ability to work beyond regular business hours with periodic off hours support required.
Physical Requirements:
Involves work of a general office nature usually performed in a stationary position (E.G. sitting or standing) such as answering the phone, operation of a computer, and/or operation of a photocopier.
Involves movement between departments to facilitate workflow.
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Salary
25 - 28 /hour