Application Support Lead - Data Loss Prevention - OneTenCoalition

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!


This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

Responsibilities:

• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows

Qualifications:

• 5+ yrs of Application Management and Support experience
• Previous DLP experience is a must
• Previous Systems Engineering and Deployment experience
• Understanding of software and/or application lifecycle and the implementation of security principals throughout
• Understanding of complex environments, their sub-components, concepts, and interactions
• Experience with databases and associated query languages
• Experience in security vulnerability remediation
• Deep understanding of large networks and systems and the interaction between applications, infrastructures, etc.
• Experience in scripting/automation languages
• Proficient in Windows and Linux server support and access systems
• A broad knowledge of information security principles
• Ability to work independently on initiatives with little oversight
• Strong analytical skills/problem solving/conceptual thinking; out-of-the-box thinkers
• Ability to identify, analyze, and address problems to resolve issues in a way that minimizes negative impact and risk to the organization
• Ability to be comfortable delivering messages across a wide spectrum of individuals having varying degrees of technical understanding
• Strong leadership skills and qualities which enable you to work with peers and various levels of management
• Effective communication skills and motivation/willingness to learn

Desired :

• Experience with Symantec DL
• CISSP/Security+/SANS certifications
• Experience working in Agile development process and a deep understanding of various phases of the Software Development Life Cycle

Skills:

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Adaptability
• Automation
• DevOps Practices
• Project Management
• Solution Delivery Process

Shift:
1st shift (United States of America)

Hours Per Week:
40