Application Support Engineer - TNT Staffing LLC
New York City, NY 10017
About the Job
Our client is looking for an Application Support Engineer with the following:
Responsibilities:
Application Support Engineer
The Application Support Engineer will be responsible for supporting, designing, implementing, and managing institution-wide collaborative tools and software, with a particular focus on Office 365, Box, Zoom, Adobe and OneDrive. This role requires hands-on trouble ticket support and engineering of solutions to meet the complex requirements of a Healthcare environment.Responsibilities:
- Configure, maintain, and support collaboration platforms such as Zoom, O365 and intergrations, Teams, OneDrive, Adobe and Box. Additional experience with migrating data from Box to other collaboration platforms such as OneDrive a big plus.
- Support, configure and administer collaboration solutions to meet the institutions requirements.
- Evaluate and recommend new collaboration tools and technologies to improve productivity and efficiency.
- Assist in the evaluation of new technologies in the collaboration and productivity tool space.
- Manage Box user accounts, permissions, and access control to ensure security and data integrity.
- Monitor system performance, troubleshoot issues, and implement solutions to optimize the platform.
- Provide technical support to end-users and develop and maintain documentation, policies, and procedures for applications in the collaboration and productivity portfolio
- Work with stakeholders to understand their collaboration needs and the best tool in our portfolio to recommend.
- Monitor and troubleshoot issues related to audio, video, and screen sharing during Zoom meetings.
- Assist in the planning and execution of large-scale virtual events or webinars using Teams and Zoom.
- Collaborate with IT and security teams to ensure compliance with company policies and procedures.
- 3+ years of experience in administering and managing collaboration tools and platforms
- Strong technical skills in collaboration software such as Microsoft Teams, Box, OneDrive. Zoom, Box, Slack, Google Workspace, SharePoint, Windows 10, Windows 11, iOS. MAC a plus.
- Knowledge of IT security and compliance policies and procedures.
- Excellent communication and collaboration skills.
- Strong Customer Service Skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Detail-oriented and able to multitask in a fast-paced environment
- Bachelor's degree in Computer Science, Information Technology, or related field or hands on experience.
- Work in a dynamic team environment
- Learn and deploy modern technologies
- Analyze and solve tough technical problems by leveraging leading-edge technologies
- Demonstrate your expertise through a consultative and collaborative approach to engineering
- Interact with staff often and maintain excellent working relationships
Source : TNT Staffing LLC