Application Support Engineer - S&P Global
Dallas, TX
About the Job
About the Role:
Grade Level (for internal use):
09
About the Role:
The Team:
S&P Global Market Intelligence provides essential information to our customers. We strive to deliver solutions that are sector-specific, data-rich, and hyper-targeted for evolving business needs. With over 20,000 employees working across 95 offices all around the world, the diverse and vibrant community at S&P Global Market Intelligence is unlike one you will find anywhere else. This is an opportunity to work closely with business and technology stakeholders to define and deliver solutions in a highly collaborative, agile environment.
Responsibilities and Impact:
+ Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.
+ Work collaboratively with development team as required for third line escalation.
+ Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
+ Drive and engage in disaster recovery processes for all products.
+ Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements
+ Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.
Compensation/Benefits Information : (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $53,300 to $115,850. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here (https://spgbenefits.com/benefit-summaries/us) .
What We’re Looking For:
Basic Required Qualifications:
+ Minimum 6 years of work experience in an Application Support role
+ Must have fundamental working knowledge of SQL Server, SQL, and RDBMS principles – including database query plan analysis and monitoring
+ Ideally familiar with monitoring tools such as Splunk, New Relic, Centreon and Monolith.
+ Experience in reading and debugging .Net code and working knowledge of REST API preferrable.
+ Must have fundamental knowledge of networking basics and topology.
+ Knowledge of AWS/CI-CD and some of its technologies such as Git, Elasticsearch, EC2, Redshift, etc is an advantage.
+ University Graduate with Bachelor’s Degree in computer science or Computer Engineering related degree, Master’s Degree is a plus
+ Must be knowledgeable in SDLC and experience in raising development bugs – including priority assessment, high quality analysis, and detailed investigation. Understanding of agile methodology, a plus.
+ Knowledge of operating systems especially Windows and Linux is a must. Good shell scripting experience is a must. Ability to use python scripting is an advantage
Additional Preferred Qualifications:
+ Knowledge of, or experience of working in the financial services industry would be a plus
+ Excellent understanding of software systems and technology
+ Good understanding of software support team functions and a solid understanding of the end to end application development process.
+ A strong desire to keep up with all the latest developments in related technologies
+ Confident individual who can represent the team at various levels.
+ Excellent analytical and problem-solving skills
+ Ability to carry out business impact analysis and prioritize tasks according to severity and importance
+ Must be a strong communicator both written and verbally in English
+ Excellent listening, presentation and interpersonal skills
+ Ability to communicate ideas in both technical and user-friendly languages
+ Teamwork
+ Ideal candidate is a self-starter capable of working independently as well as contribute to the team’s requirements
+ Be able to work flexible shift hours including weekends to meet work requirements and project deadlines
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
-----------------------------------------------------------
20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)
Job ID: 299707
Posted On: 2024-04-19
Location: Dallas, Texas, United States
Grade Level (for internal use):
09
About the Role:
The Team:
S&P Global Market Intelligence provides essential information to our customers. We strive to deliver solutions that are sector-specific, data-rich, and hyper-targeted for evolving business needs. With over 20,000 employees working across 95 offices all around the world, the diverse and vibrant community at S&P Global Market Intelligence is unlike one you will find anywhere else. This is an opportunity to work closely with business and technology stakeholders to define and deliver solutions in a highly collaborative, agile environment.
Responsibilities and Impact:
+ Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.
+ Work collaboratively with development team as required for third line escalation.
+ Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
+ Drive and engage in disaster recovery processes for all products.
+ Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements
+ Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.
Compensation/Benefits Information : (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $53,300 to $115,850. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here (https://spgbenefits.com/benefit-summaries/us) .
What We’re Looking For:
Basic Required Qualifications:
+ Minimum 6 years of work experience in an Application Support role
+ Must have fundamental working knowledge of SQL Server, SQL, and RDBMS principles – including database query plan analysis and monitoring
+ Ideally familiar with monitoring tools such as Splunk, New Relic, Centreon and Monolith.
+ Experience in reading and debugging .Net code and working knowledge of REST API preferrable.
+ Must have fundamental knowledge of networking basics and topology.
+ Knowledge of AWS/CI-CD and some of its technologies such as Git, Elasticsearch, EC2, Redshift, etc is an advantage.
+ University Graduate with Bachelor’s Degree in computer science or Computer Engineering related degree, Master’s Degree is a plus
+ Must be knowledgeable in SDLC and experience in raising development bugs – including priority assessment, high quality analysis, and detailed investigation. Understanding of agile methodology, a plus.
+ Knowledge of operating systems especially Windows and Linux is a must. Good shell scripting experience is a must. Ability to use python scripting is an advantage
Additional Preferred Qualifications:
+ Knowledge of, or experience of working in the financial services industry would be a plus
+ Excellent understanding of software systems and technology
+ Good understanding of software support team functions and a solid understanding of the end to end application development process.
+ A strong desire to keep up with all the latest developments in related technologies
+ Confident individual who can represent the team at various levels.
+ Excellent analytical and problem-solving skills
+ Ability to carry out business impact analysis and prioritize tasks according to severity and importance
+ Must be a strong communicator both written and verbally in English
+ Excellent listening, presentation and interpersonal skills
+ Ability to communicate ideas in both technical and user-friendly languages
+ Teamwork
+ Ideal candidate is a self-starter capable of working independently as well as contribute to the team’s requirements
+ Be able to work flexible shift hours including weekends to meet work requirements and project deadlines
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
-----------------------------------------------------------
20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)
Job ID: 299707
Posted On: 2024-04-19
Location: Dallas, Texas, United States
Source : S&P Global