Application Support Engineer - Deque Systems

Career Fulfillment & Culture

People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Women-owned and operated, Deque CEO Preety Kumar is internationally revered for her down-to-earth personality and work ethic. Deque's core values are central to our culture of customer satisfaction. Do you share them?

• Innovation with results that matter
• Deliver what you promise
• Can-do attitude
• Open, direct & respectful communications
• We care deeply
• We practice humility

At Deque, you’ll work with the best and brightest minds in the industry, sharing best practices, tackling new issues and uncovering new approaches. Accessibility Consultants at Deque also love their jobs because of the support systems in place.

Deque experts regularly contribute to W3C Accessibility Working Groups and collectively hold more CPACC, WAS, & CPWA certifications issued by the IAAP than any accessibility testing company in the world.

Position Description

You will work on customer sites to install, upgrade, administer and maintain Deque’s products so that they are highly available, performant and secure. Our typical on-premise installation is a RedHat Linux environment where you perform system administration and application administration functions. You will coordinate with customer representatives and Deque support staff to ensure good customer service.
You will need to either have or be able to obtain, within 60 days, a CompTIA Security CE and CompTIA Linux Certification.  Other certifications may be required by our customer.  You will also need to  pass a Department of Defense background security check within the first six months of employment.

Primary Responsibilities

• Assist with operations, administration and troubleshooting of Deque applications running within the customer’s managed environment
• Interface with customer to resolve technical issues involved with the operation of application servers hosting Deque products
• Manage all aspects of customer-reported issues, including producing clear, concise problem reports that describe customer issues
• Work with Deque teams to ensure the success of the customer with our products
   

Requirements

• Possess (preferred), or the ability to acquire (60 days after hire), [d][e]CompTIA Security CE and CompTIA Linux Certification.
• Possess (preferred) or the ability to acquire (soon after hire) DoD 8570 Level II Certification (IAT II) with support from Deque.[f][g]
• 5 years of experience with maintaining, administering, and troubleshooting servers operating RedHat Linux  in mission critical production environments
• 1 years experience with Microsoft SQL Server
• 3 years of experience with system enterprise network architectures, and topologies, the design, research, development, and implementation of network solutions, and the resolution of networking issues
• Proven ability to drive customer issues to resolution and improve overall customer satisfaction.
• Ability to troubleshoot and analyze Linux configuration and proprietary applications to solve technical complex issues, offer alternative solutions, and make timely, logical decisions for problem resolution
• Experience administering Linux servers third-party applications in a cloud environment (Azure and AWS)
• Ability to work as part of team maintaining multiple customer deployments
• Possession of excellent customer service skills, including on the phone, e-mail, chat, and in person
• 3 years in administration / troubleshooting web based applications. Our product suite utilizes tools that allow for the scripting and playback of website actions. This process requires the individual to analyze a webpage’s flow and script those in JSON / YAML files. This requires experience with Chrome’s Developer tools.
• 3 years experience with HTML/Javascript 
• HS diploma or GED

About Deque

Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality.  We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.
We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. With over 475,000 extensions installed and over 5,000 audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.

Job Location

• Remote; This position should be located in the eastern US time zone, but other US locations may be acceptable. Limited travel to our Herndon, VA office and federal government locations may be required. US Citizenship is required.

How to Apply

• Apply by submitting your resume and a cover letter. Applications without a cover letter will not be considered. 

In your cover letter

• Explain your interest in joining Deque and how you align with our Core Values
• Depict key attributes that differentiate you as a candidate

Deque is committed to providing Equal Employment Opportunities. Reference and background checks will be required. The expected salary range is 120K - 140K but is subject to change based on the skills, abilities, and experience of each candidate. The values listed are not intended to guarantee a salary for candidates or current employees.

Thank you for your interest in joining our exciting company!

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