Application Support Analyst - Softworld, a Kelly Company

As a member of the IT Team, the Application Support Analyst is responsible for managing the resolution of system issues related to Supply Chain software applications. This role will also be responsible for the configuration, documentation, maintenance and improvement of applications.

This position has responsibilities in 5 key areas, including: Technical Troubleshooting, Application Maintenance and Upgrades, Software Vendor/Partner Coordination, Analysis, and User Administration and Support. While this is a hybrid position, it must be based in Portland, Oregon or Dallas-Fort Worth, Texas.

Position responsibilities:

• Identify and resolve software application technical issues.
• Perform detailed data analysis across different solution modules as needed which may require data review in numerous system log files.
• Engage and work closely with software partners and manage services for Tier 3 support when issues cannot be resolved locally.
• Analyze and recommend new or revised software and procedures, including justifications for proposed changes.
• Align with department Software Development Life Cycle practices to analyze and to enhance applications. This includes formally gathering business requirements, writing specifications and/or user stories, and validating them with business, technical, and third-party solution partners.
• Work with end users to understand issues and needs.
• Determine information needs in coordination with personnel of user departments by drawing detailed flowcharts and block diagrams or applying other related methods.
• Assist in the evaluation of proposed changes to information processing, systems, and operations. Analyze program specifications for completeness and conformance to established standards.
• Collaborate with stakeholders and software partners on preparation and launch of new releases.
• Develop and maintain metrics on system performance trends that are shared with key stakeholders
• Assist with testing and system validation for system changes
• Manage, document, and perform assignments using the IT Department ticketing system.
• Perform after hours support as scheduled.

Position requirements:

• Bachelor’s Degree (B.S.) from a four-year college or university; at least 5 years of related experience and/or training; or equivalent combination of education and experience.
• Knowledge of SQL, Java, and troubleshooting techniques and tools.
• Ability to use software tools for data profiling, data cleansing, data analysis, and data modeling.
• Ability to use the Internet, e-mail, Excel, Word, PowerPoint, and Visio.
• Ability to be self-motivated and self-directed with all job responsibilities.
• Ability to communicate technical issues to non-technical users.
• Ability to diagnose and solve problems. Uses logic to solve difficult problems with effective solutions; probes all different sources for answers; can see hidden problems; is excellent at analysis; looks beyond the obvious and doesn't stop at the face value answers.
• Ability to initiate, challenge, and recommend for an ideal or position; pursues everything with initiative, energy, drive, and a need to bring efforts to closure.
• Ability to learn quickly and become a subject matter expert in supply chain applications (WMS, automation middleware), tools, processes, and business needs