Application Support Analyst - The Panther Group

Symitar Core Applications Support Analyst
Will be responsible for managing the implementations, maintenance, and day-to-day Operational Activities of the Symitar Core Banking system and all its interfaces and key ancillary applications. The Application Support Analyst is responsible for managing core application and system processes, conducting research and analysis to provide better solutions, technology integration, or system improvements. 

• Proficient knowledge of operating systems, devices, applications and software: Symitar Episys Quest, Meridian Link LPQ, Meridan Link Xpress Accounts, Mortgagebot LOS & POS, Finastra Servicing Director, Prologue, Synergy, Alkami, Image Center
• Core banking system release management, AIX patch management, service pack deployment, system backups, system recovery and daily routine maintenance
• Configures and deploys third party data integration between the core banking server and vendor solutions including (but not limited to) SymConnect and SymXchange
• Analyze and deploy process automation with OpCon job scheduler
• Coordinates the testing and communications of system updates to core banking system, interfaces, and key ancillary systems
• Provides 24x7x365 support for critical core banking applications and ancillary applications
• Assist with internal and external IT audits related to core systems data controls, change management, and third party integration security
• Assist in Business Continuity planning and exercises for core banking ecosystem recovery
• Maintain, improve, and coordinate testing for systems and applications 
• Identify automation opportunities
• Analyze process issues and bottlenecks to assess root cause and make improvements 
• Coordinates and provides consultative support to the day-to-day functioning of core banking processes and ancillary applications to business stakeholders
• Senior SME on core banking modules, automation, and configuration
• Manage application-related incident and enhancement requests and initiate corrective action
• Supervise the design of new products and evaluate how these products will perform
• Facilitate the resolution of reported issues, directing the necessary resources as each item warrants
• Work closely with peers, business owners stakeholders to analyze and identify gaps between processes/systems and business needs
• Maintain an up-to-date working knowledge of products, services and workflows associated with Symitar Episys Core and ancillary applications
• Coordinate enterprise Change Management
• Assist Application Support Management with roadmap planning and prioritization
• Lead 1st level monitoring and communication to detect and alert when application issues arise
• Identify and resolve second-tier technical issues
• Write clear and well-structured business requirements/documents
• Prepare maintenance plans and upgrade schedules for the organization’s systems
• Support Quality Assurance testing of project features, as specified in requirements
• Develop and maintain reporting tools for teams across the business
• Provide technical support to teams within the organization, and to external clients when required

Requirements:

• College degree in one of the following disciplines: IT, Computing Studies, Information Systems, Business Administration OR equivalent work experience
• Intimate knowledge of the organization’s systems: Symitar Episys Quest, Meridian Link LPQ, Meridan Link Xpress Accounts, Mortgagebot LOS & POS, Finastra Servicing Director, Prologue, Synergy, Alkami, Image Center
• Ability to explain complex ideas to those with limited IT and systems knowledge
• Ability to handle multiple projects in a fast-paced environment 
• Excellent problem-solving, analytical and process-improvement skills
• Extraordinary customer service and relationship management experience

DOE, base salary targeted to $98K