Application Support Analyst III - EAG Services

EAG is currently seeking an Application Support Analyst III.

ABOUT EAG:

EAG is a dynamic and growing Consulting, IT, and Back Office Outsourcing firm focused on driving customer success. As an EAG team member, you will leverage your customer service, management, and oil and gas industry experience while driving continuous value both for your clients and EAG. Gain the satisfaction of knowing that you are creating an immediate and positive impact for your customers on a daily basis by joining the talented and driven team of E&P professionals at EAG!

Headquartered in Houston, TX, we focus on serving the upstream and midstream energy markets. Our mission is to deliver cost-effective business solutions to the oil and gas industry while providing a challenging and fulfilling experience to our employees. We seek individuals who enjoy expanding their knowledge of the oil and gas industry and related technologies while working as part of a team delivering complex projects.

EAG is currently seeking an Application Support Analyst III with experience supporting and/or implementing upstream oil and gas accounting applications such as Quorum, W Energy Software, P2 or Enertia. Individuals in this position are clever, creative, application-savvy people who are flexible and enjoy working in a fast-paced environment.

The person in this role is expected to demonstrate daily the appropriate analytical, problem-solving and organizational skills to fulfill the responsibilities outlined below and generate quality results. Strong time management, written and verbal communication skills, including the ability to communicate to individuals at all levels of the organization, are essential along with the ability to work as part of a team. All members of the EAG team are expected to actively participate in our team environment, communicate with our customers in a professional and service-oriented manner and identify process improvement and optimization opportunities. As EAG continues to grow, members must be able to handle changing priorities, new challenges, and multi-tasking.

KEY RESPONSIBILITIES:

• Collaborate with clients, application vendors and the EAG team for troubleshooting. Individual investigates, analyzes, and solves software problems; maps client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs
• Proactively respond to and troubleshoot application issues
• Partner with clients to define and prioritize business requirements including issues submitted by the users through ticketing and service requests
• Develop and present solutions and recommendations to clients and internal teams
• Facilitate project activities such as client meetings, process/design workshops, user acceptance test sessions, and weekly status updates
• Provide hands-on business and technical analyst activities while completing project deliverables
• Ability to work with limited supervision while being self-accountable
• Exhibit critical thinking and creative problem-solving skills. Ex: think through the root causes, identify options, make recommendations, effectively communicate rationale This job description is not intended to be an all-inclusive list of duties and responsibilities of the position.

POSITION, EXPERIENCE & EDUCATION REQUIREMENTS (Minimum Qualifications):

• Bachelor’s Degree in Computer Information Systems, Business Administration, or Equivalent Bachelor’s Degree.
• 1+ years of accounting application support or implementation experience with at least one of the following ERPs: Quorum, W Energy, Enertia, NetSuite, P2.
• Experience and understanding of the data and processes in key upstream areas such as revenue accounting, cost accounting, land, and financial reporting applications.
• System Implementation/Data Migration/Development experience is required.
• Advanced knowledge of PL/SQL syntax.
• Solid understanding of Database/table structures to enable effective data analysis, troubleshooting, and report design.
• Strong knowledge of Change, Problem, Incident and Service Management.
• Strong in all major Microsoft Office product (Word, Power Point, Excel) and Microsoft Visio
• Ability to work in a fast-paced, high energy technical environment.
• High attention towards detail.
• Strong work ethic and excellent organizational skills.
• Exceptional oral and written communication skills.

Must be eligible to work for ANY employer in the United States; we are unable to sponsor H1B applicants at this time.

WORK ENVIRONMENT:

EAG offers a variety of flexible schedules and models which would be confirmed during the interview process.

The selected candidate will work in our downtown office on a hybrid schedule.

People are EAG’s most valuable asset. We offer a competitive and comprehensive salary and benefits package to all employees, and invest in employee professional growth by providing a variety of educational and training opportunities.

EAG is an Equal Opportunity Employer.