Application Specialist - Req# 1078 - COCC

Who we are...

As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.

What we need…

This position will serve as a COCC Application Specialist, involving COCC solutions and a wide range of third-party vendors. The team is responsible driving API integration projects within our core processor product, and will provide ongoing client support to the related API integrations. Project management and technical skills are needed to be successful in this role, and the new team member will work in a collaborative group while owning projects independently.

What’s in it for you…

COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:

• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs

What you’ll do…

• Manage internal service portal including review and assignment of new requests.
• Write/Review/Enhance internal documentation and implementation procedures.
• Serve as the API/Integration implementation liaison for clients, third party providers, and COCC business unit(s)
• Facilitate team meetings/huddles including documentation and distribution of meeting minutes.
• Assist with automation efforts including but not limited to API versioning, product billing and reporting.
• Participate in the business continuity/disaster recovery planning, testing, and execution
• Attend industry training programs, technical training classes and other educational programs

What you’ll bring…

• Experience with SmartSheet, JIRA, ServiceNow, Sharepoint, PostMan
• Experience with application programing interfaces (API) including SOAP and REST
• Experience with web services framework
• Ability to understand network, security, and software stack concepts
• Experience with API Management Platforms a plus
• COCC INSIGHT or FISERV DNA experience a plus
• Intermediate proficiency with MS Office Suite
• Understanding of relational database, a plus

Salary range for this role is $55,000 - $65,000

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you.