Application Specialist I - Req #1045 - COCC

Who we are...

As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.

What we need…

The Application Specialist I provides customer support to clients by answering department telephone calls, acknowledging emails, support tickets, and are focused on coordination of customer inquiry resolution. The bulk of immediate support is performed at this level and resolution is provided within service level standards. Specialist will act as a customer liaison for our various software products and third-party interfaces. Specialist will also participate in testing, demonstrations, training, onsite client events, and minor projects.

What’s in it for you…

COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:

• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs

What you’ll do…

• Responds to high volume of support requests
• Research customer issue by reviewing system documentation, user manuals and industry periodicals/websites as well as application testing
• Collects information, clarifies client request/issue, troubleshoot problems and develop solutions for routine issues
• Educate clients on best practices through the use of COCC solutions
• Maintains and monitors ticketing system to ensure requests and issues are effectively completed and resolved in a timely manner within the said SLAs

What you bring…

• Associate’s degree in business, MIS, IT, or related field or equivalent work experience
• Minimum two years banking experience, operations (back office) and/or financial services preferred
• Payment Systems, ATM/Debit Card, telephone banking, ACH, Wires, Positive Pay, Account Analysis, Software deployment/installation a plus

Salary range for this role is $48,000 - $63,000 annually

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you.