IT Application Services Manager - Continuing Life LLC

Application Services Manager

Full-Time: Monday-Friday, 8am - 5pm or 9am - 6pm
• $113,000 - $130,000 per year based on experience + potential for 10% annual bonus
• Benefits include Medical, Dental, Vision, Life Insurance, and more.
• 401k with Employer Match.
• PTO, Holidays, and Flex Holidays.
• Tuition Assistance.
• Talent development reviews and growth opportunities.

GENERAL SUMMARY:

The Application Service Manager will manage and lead the team responsible for implementation, maintenance, and support for all enterprise-wide applications, such as: SharePoint Online, Safety System, Tableau, Point of Sales, Resident Portal, Health Care Systems, and Financial Services Systems.

PRINCIPLE DUTIES:

• Help build and maintain Continuing Life support community’s applications

• Coordinate and participate in application upgrades

• Acquire and maintain an advanced understanding your assigned applications(s).

• Coordinate with customers and/or technical staff to resolve issues with software applications.

• Manage software installations and train the staff on their proper use.

• Test, implement, document, and maintain software applications

• Manage the creation and maintenance of standard operating procedure (SOP) documentation, user manuals, and training materials for the organization’s off-the-shelf and custom software applications.

• Maintains current and accurate support documentation used by Service Desk for initial support.

• Proactively monitor and address potential security issues. Educate the user community on best practices for IT security.

• Participate in an on-call rotation.

Why you’ll love Continuing Life:

Continuing Life supports 8 Continuing Care Retirement Communities (CCRCs) across California. Our services range from pre-marketing a start-up community to the extensive services required to manage a stabilized community — accounting, maintenance, and housekeeping. Continuing Life provides a one-stop solution that includes specialized, experienced personnel and IT systems for running and managing the community. Through our talent development review program, we strive to make sure our employees are reaching their goals and working in the role they enjoy. We have a heavy focus on training and provide tuition assistance. We survey our employees annually and listen to feedback to make changes to ensure the best work environment. We are ranked #3 in the nation on Fortune’s Great Places to Work survey for aging services!

What you will bring:

Our ideal candidate will be reliable and follow safety procedures and duties assigned by a supervisor.

• Experience with Tableau or Power BI

• 5+ years of Application support

• Intermediate level knowledge of Database Administration for MSSQL Server.

• Fast learner, with the ability to assimilate information quickly

• Excellent problem-solving skills

• Great attention to detail and quality orientation

• Strong interpersonal skills and the ability to work within a team

• Experience with HIPPA Compliance

• Customer service mentality, with demonstrated strong interpersonal skills. Team player and problem solver.

Please apply to this job or look at other available positions using the link below!

http://continuinglife.hrmdirect.com/employment/job-openings.php?search=true&

Our company is committed to a diverse and inclusive workplace. We are an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

. #ZR

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